2004 Gmc Envoy Sle/slt Sport Utility 4-door 4.2l on 2040-cars

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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Hummer EV SUV overland camper teased from GMC and EarthCruiser

At the end of March this year, GMC announced a collaboration with EarthCruiser. The automaker's Hummer team would work with the Oregon overlanding company's research and design division to develop an upfit for EVs, initially integrated into the Hummer EV pickup. For those not familiar with EarthCruiser, they’ve made wild overlanding vehicles like the Terranova, FX and EXP, pretty rad and pretty expensive stuff. The preview back then was a shadowy render that looked much like the silhouette of the Hummer SUV thanks to the living quarters slid into the pickup bed. The most apparent changes were solar panels integrated into the roof, and a cargo bay on the side of the slide-in. The duo's just put a much better tease on Instagram revealing the campfire-lit outline of what this version of an overland Hummer will look like. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. EarthCruiser is known for its pop-up roofs. This looks like a choice execution here, with near 360-degree visibility and integrated LEDs. Also, dig what looks like a platform off the back of the rig. We're going to guess that's either a slide-out or the rear flap on the camper top locked into the raised position. The cargo boxes on the side look neat, we look forward to finding out how they work and what they store. We also wonder if they'll be optional and whether they extend beyond the wheel arches, making a really wide pickup truck even wider.  We're not sure it will be "every overlanderÂ’s dream," but we are sure some stargazers are going to have some very sweet dreams in it. Slated for debut this month, look for it at Overland Expo Mountain West in Colorado, the same place the GMC Canyon AT4X OverlandX made its public debut in 2021, and where in Arizona last year the GMC showed the Sierra's outdoor potential with an Ultimate Overland Vehicle built on the Sierra 1500 AT4X.  Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

GMC reveals updated 2016 Sierra

It was just the other day that Chevy revealed the face of the new 2016 Silverado. And as might have been expected, sister brand GMC has followed up by unveiling its version in the facelifted 2016 Sierra pickup – just two and a half years since the current all-new model was rolled out. Though details released thus far remain few and far between, GMC has revealed more images of the new Sierra – in SLT, Denali and All Terrain trim levels – than Chevy did of the updated Silverado. It's got new headlights, fog lamps, and C-shaped daytime running lights and taillights, all using LED elements. It's arguably a more muscular look than the Chevy version, and with more chrome than the toned-down Silverado. That is, at least, in SLT and Denali trims. The All Terrain version looks more in line with the similarly off-road-focused Silverado Z71 and its color-keyed treatment. The changes ought to help GMC keep up the momentum that has seen its sales rise year-over-year every month over the past twelve. The interior shots indicate that the new Sierra will incorporate Apple CarPlay like GM is installing in so many models across its various brand ranges. But we'll have to wait a little while longer for all the details. Related Video: 2016 GMC Sierra Unveiled 2015-07-15 DETROIT -- GMC's best-selling truck has great momentum coming off its best June since 2006 and 12 consecutive months of year-over-year sales gains. With exterior styling as its top reason for purchase, the new truck adds key design elements: LED "C-shaped" signature daytime running lights and LED headlights; new front fascia and grilles for each trim level; new LED fog lamps; new bumpers; and new "C-shaped" LED taillights. The new Sierra will be available in the fourth quarter of this year, with additional details and information on the new model released in the coming months.