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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Amelia Island 2013: 50 years of the Ferrari-slaying Ford GT40

Originally developed with the sole purpose of being a Ferrari rival to compete at the 24 Hours of Le Mans, the Ford GT40 became a prominent racing machine in the 1960s in both Europe and the US. Not wanting to leave such an important car out of the fun, the 2013 Amelia Island Concours d'Elegance also took time out from its other celebrations to recognize the 50-year anniversary of the GT40.
Over its short lifespan, the GT40 was offered in a handful of configurations, but the classic short-tailed (Mk I and Mk II) bodystyles were well represented... especially in Gulf livery. James Glickenhaus (of Ferrari P4/5 fame) had his bright yellow Mk IV in the field, and there were several others in this bodystyle, including one that has seen plenty of time on the track judging by its chipped-up nose.
As a fitting statement for the car's lengthy racing history, GT40 Chassis Number 1075 won this year's Concours de Sport award. This car took home the checkered flag at Le Mans in 1968 and 1969, and racked up a total of six wins in just 11 races.

Preserving automotive history costs big bucks

$1.8 million is spent each year to maintain GM's fleet of 600 production and concept cars.
When at least two of the Detroit Three were on the verge of death a few years back, one of the tough questions that was asked of Ford, General Motors and Chrysler execs - outside of why execs were still taking private planes to meetings - was why each company maintained huge archives of old production and concept vehicles. GM, for example, had an 1,100-vehicle collection when talk of a federal bailout began.