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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Trump threatens huge tax for Mexican-built Fords

Donald Trump announced his candidacy for president on Tuesday. So what would be one of the first things he would do if elected? Tax the heck out of Ford. According to The Detroit News, Trump advocated instituting a specific tax against Ford products built in Mexico during a speech in New York. Rather than incentivize US production, the outspoken billionaire's proposal would penalize Mexican-built Ford vehicles and parts by 35 percent upon purchase. That would ostensibly raise the base price of a Mexican-built Ford Fiesta from $13,965 to over $18,800, and a Lincoln MKZ from $35,190 to over $47k. He apparently made no mention of applying the same or a similar penalty to other vehicles or products imported across the border, or from other countries, raising serious questions about the legality and feasibility of instituting and enforcing the proposed measure. Trump's remarks arrived against the backdrop of a shift in automobile production from the United States into Mexico – and specifically Ford's recent announcement that it was investing $2.5 billion and creating 3,800 jobs for its Mexican operations. Of course the Blue Oval isn't the only automaker shifting production across the border and still invests heavily in its US operations. "We are proud that we have invested $6.2 billion in our U.S. plants since 2011 and hired nearly 25,000 U.S. employees," Ford spokesperson Christin Baker told The Detroit News. "Overall, 80 percent of our North American investment annually is in the U.S., and 97 percent of our North American engineering is conducted in the U.S." Though Trump has generally stood against over-taxation, he's been a staunch critic of free trade agreements like NAFTA that shift American jobs overseas. Fortunately for Ford, though, America's combover-in-chief stands about as much chance of being elected to the White House as Dearborn stands of reviving Mercury or Edsel. Related Video:

2017 North American Car, Truck, and Utility Vehicle of the Year finalists revealed

The finalists for the 2017 North American Car, Truck, and Utility Vehicle of the Year were announced Tuesday at AutoMobility LA ahead of the 2016 LA Auto Show. Approximately 60 judges, including Autoblog's editor-in-chief Mike Austin, evaluated over 40 vehicles and named three models as the finalists in each category. The award for the Utility Vehicle of the Year is new for 2017 and separates SUVs, crossovers, and minivans from pickup trucks. The finalists are: Car of the Year: Chevrolet Bolt Genesis G90 Volvo S90 Truck of the Year: Ford F-Series Super Duty Honda Ridgeline Nissan Titan Utility Vehicle of the Year Chrysler Pacifica Jaguar F-Pace Mazda CX-9 The winners for the 24th annual NACTOY awards will be named on January 9 at the Detroit Auto Show. Related Video: Chevrolet Chrysler Ford Honda Jaguar Mazda Nissan Truck Crossover Minivan/Van SUV Electric Luxury Sedan north american car of the year NACTOY