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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Ford says 70% of its models to get stop-start by 2017

Ford is following up on a report we posted a few weeks back that the Blue Oval would be adding stop-start technology to its entire model range. Now, the Dearborn-based automaker has announced that the fuel-saving feature would be available on 70 percent of the company's range by 2017.
Ford claims the technology will improve fuel economy by around 3.5 percent, although its actual effect will vary based on how the owner drives - apparently up to a 10-percent improvement is possible for those who sit in heavy traffic (Los Angelenos, this means you). The latest recipient of the technology is the updated 2014 Ford Fiesta with the company's three-cylinder EcoBoost powerplant.
Part of the reasoning for the new addition has to do with cost. Ford claims the tech is affordable and easy to implement. "Simply put, Auto Start-Stop helps customers use less fuel, which is an important component of Ford's Blueprint for Sustainability," Ford's global powertrain vice president, Bob Fascetti, said.

Watch a Ford Bronco casually jump a McLaren 720S

Michael Cox can't stop jumping his classic Ford Bronco. He's jumped it on the beach. He's jumped it in the desert. He's jumped it at racetracks. Now he's jumped it in Hoonigan's backyard playground. Upping the ante on this one, he completed the jump while a modded McLaren 720S drifted underneath.  For those who don't know Michael Cox, he's a builder, racer, mad man extraordinaire who's worked with BMW and Porsche and specializes in off-road racing. Possibly more famous than the man is the vehicle he's known for driving, a custom-built Bronco that sports a cat-themed desert camo wrap.  Technically, this is not the first time Cox has visited Hoonigan and jumped his Bronco. But last time, the Bronco soared over nothing but tire crumbs and those tiny pebbles that get stuck in tread. This time, the stakes grew significantly, as a custom 720S drifted under the Bronco while it was in the air.  After a few donuts, Cox first tries a jump over a flatbed trailer. Once he easily clears that obstacle, Hoonigan brings the McLaren into the picture. Watch the video above to see a few crazy men show total disregard for the cost of a supercar.  This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.