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Ford profits soar as problems mount

Ford is doing well. It can't make enough examples of its new Fusion, it can barely make enough of the aging F-150, it's getting good brand rankings, people like its turnaround story, it's selling oodles of product and its quarterly profit numbers end in the word "billion." As other high-flying examples have demonstrated over the past few years, though, big numbers can come with problems that aren't exactly small.
Automotive News has published a good "nutshell" report of Ford's progress and problems. The Dearborn automaker's optimistic "general label rule" determination of gas mileage for the C-Max Hybrid has led to lawsuits, hybrid software updates, a downward revision of C-Max fuel economy and millions in rebates. AN notes the C-Max was the "worst-scoring model in this year's J.D. Power Initial Quality Study," but Ford will probably be happy that it managed not to be mentioned further in the study's results after last year's mediocre showing. Its MyTouch and SYNC systems, the bugbears sabotaging Ford's J.D. Power results, have also led to lawsuits, software updates, more software updates and a center console rethink. On top of that, the 1.6-liter EcoBoost in the 2013 Ford Escape that Ford called a "hero" was soon catching fire for three different reasons. And let's not even get into the troubled launch of the Lincoln MKZ.
The Automotive News piece notes that industry observers have been surprised at Ford's stumbles because everything has been looking so good. Nevertheless, there is still the issue of those billions in profits - the company is doing plenty of things, plural, right. Ford says it is tackling its problems, hiring engineers and instituting new quality control processes as part of its effort to find solutions. The test will be to see if in a year from now we begin the discussion of these issues with "Remember when Ford...", or "Problems continue at The Blue Oval."

Mulally will stay close to Ford after he steps down, plans to advise Fields [w/video]

Ford CEO Alan Mulally has less than a week left in his role of leading the Blue Oval before he hands off duties to Mark Fields on July 1. It doesn't look like Mulally is going to be shuffling off into his retirement anytime soon, though. The 68-year-old is being rather secretive about his next move, but he tells Bloomberg in a recent interview that he plans to stay close to Ford. Also, if Fields wants to ask for any advice, Mulally is happy to help.
Mulally took over at Ford in 2006 and led the company through a seriously rough patch in the auto industry. According to Bloomberg, he became famous or his Thursday meetings where executives were forced to deal with any problems before they could leave. Since announcing his retirement from Ford in May, Mulally has been insuring a smooth transition of power by traveling the world to all of company's major locations and saying goodbye to employees and dealers.
In terms of the future at Ford, Mulally doesn't predict any big changes in management style because the rest of the executive team is staying in place. He believes that Fields is going to maintain the processes already in place to keep things going. After all, it seems to be working. The company is predicting a return to profitability in Europe next year and is opening 88 new dealers in China. If the business could get its recalls under control, things could get even better.

NHTSA investigating 250k F-150s for possible power brake failure

The National Highway Traffic Safety Administration is opening a preliminary evaluation into the 2011-2012 Ford F-150 with the 3.5-liter EcoBoost V6 because of potential failure of the power braking assist. If a recall is required, it could affect an estimated 250,000 of the trucks. This investigation is prompted by NHTSA receiving 32 complaints about the electric vacuum assist pump allegedly failing in these trucks, which then causes the power braking assist to stop working. Drivers claim having no warning beforehand. There are also two reports of crashes that are purportedly linked to the problem, but the government agency lists no injuries. According to NHTSA, the issue may be getting worse because 60 percent of these allegations are from the past nine months. A preliminary evaluation doesn't necessarily lead to a recall, though. NHTSA uses them "to assess the cause, scope and frequency of the alleged defect." Ford spokesperson Kelli Felker tells Autoblog: "We will cooperate with NHTSA on this investigation, as we always do." Related Video: INVESTIGATION Subject : Brake Vacuum Pump Failure Date Investigation Opened: JUN 22, 2015 Date Investigation Closed: Open NHTSA Action Number: PE15026 Component(s): SERVICE BRAKES, ELECTRIC , SERVICE BRAKES, HYDRAULIC All Products Associated with this Investigation Vehicle Make Model Model Year(s) FORD F-150 2011-2012 Details Manufacturer: Ford Motor Company SUMMARY: The Office of Defects Investigation (ODI) has identified 32 complaints alleging electric vacuum assist pump failures resulting in loss of brake power assist and increased brake pedal effort in model year (MY) 2011-2012 Ford F-150 full-size pickup trucks equipped with 3.5L GTDI engine. None of the complaints reported any warning indicators to alert the driver of brake power assist loss or the potential of increased stopping distance. Two reports alleged crashes due to increased brake pedal effort required to stop or slow the vehicle. The complaints show an apparent increasing trend, with approximately 60 percent of complaints received within the past nine months. A Preliminary Evaluation has been opened to assess the cause, scope and frequency of the alleged defect.