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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Ford blamed in drug mule lawsuit

If a college student is caught smuggling drugs across the border, one might think the kid got what was coming to him. But when a Mexican student at the University of Texas in El Paso was caught by Border Patrol agents with duffel bags filled with marijuana in his trunk, the man used a classic excuse: He claimed they weren't his.
While a claim like that is almost unbelievable, Ricardo Magallanes, the student, is now suing Ford for handling its vehicles' key codes negligently enough to allow drug smugglers to break into his Ford Focus and stash the drugs, The Daily Caller reports. The twist here is that four other people who lived in Juarez and worked in El Paso were involved in the same type of scheme - allegedly unwittingly, just like Magallanes - and all the cars were Fords except one model from General Motors. FBI agents also found an employee at a Dallas Ford dealership that had accessed the key codes to all four of the cannabis-stuffed Fords.
While we all may not own Fords, the case still causes us slight paranoia. We'll definitely be checking our trunks before we cross any more international borders.

Daily Driver: 2015 Ford Flex

The Ford Flex has been around. It's not T-Rex or even Model T old, but still; it's been hauling people and stuff since 2008 without a major redesign. That's quite a long time in the car world. Sales have been sliding the last couple of years, and the Flex is now considered a niche player in the crossover-centric US auto market. But that doesn't mean it's still not a pretty good vehicle for its purpose: If you need to haul people and stuff, there are few better choices. Some even think it's a guilty pleasure. I spent a winter afternoon tooling around suburban Detroit in a handsomely equipped Flex Limited. We're talking the 3.5-liter EcoBoosted V6 with 365 horsepower and all-wheel drive. Inside, there were big comfy seats, lots of leather, acres of storage space and even a built-in refrigerator. The drive ended up being surprisingly fun. If there's such a thing as a hot-rod minivan, this is it. I also got noticed. The Flex's boxy design has aged well. It's still polarizing, but there aren't many contemporary vehicles that look like a Flex. So if you've ever seen a Flex on the road, and thought: "Man, that thing is big. I wonder what it's like to drive that?" Now's your chance to find out.