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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Ford Australia goes miniature with Beachkhana 1.0 video

Ken Block's Gymkhana franchise may have started with Subaru, but it's most closely associated with Ford, which the rally star joined way back in 2010. That fruitful partnership has spawned a number of Gymkhanas, and Block even showed up to help introduce the new Focus RS. To honor this, Ford Australia has come up with an adorable parody (for lack of a better word), starring the hero Sun Block. Rather than a full-scale rally Fiesta piloted by a Vegemite-munching Aussie, though, Ford of Oz has gone tiny for its tribute. Really tiny. The product is Beachkhana 1.0 – Wild on the Beaches of Australia, is a funky little stop-motion feature using tiny, 1:43-scale cars in much the same manner as Mr. Block drives his Fiesta rally car. It even pokes some fun at Mercedes-Benz's hilarious Magic Body Control ad. Check it out. Related Video: News Source: Ford Australia Facebook, Ford Australia via YouTube Ford Hatchback Racing Vehicles Videos Ken Block gymkhana ford australia

Car Club USA: Mustang Alley

Car Club USA travels to metro Detroit for the Woodward Dream Cruise, where Ford fans descend upon on Mustang Alley, situated at 9 Mile and Woodward. While the cruise welcomes cars of all makes and models, Mustang Alley invites owners to show off their 'Stangs while commingling with the engineers and designers who created the iconic pony car. "We got very excited as we worked on the (original) model and it was competition among ourselves," said clay modeler Giuliano Zuccato who worked on the first generation Mustang. "This is going to be a very special car." Of course, no Mustang video is complete without some high-speed fun. For that, we head to nearby Waterford Hills Raceway where road course newbie Jeff Bayer looks to push his modified 2010 Mustang GT to the limit. "I've kind of babied the car a little bit," said Jeff. "And I decided after having it for five years it's time to put some hard laps on it." Will Jeff and his 430 horsepower pony make it back in one piece? Each Car Club USA episode features a different car club or event from across the US, where passionate owner communities gather to share automotive experiences and embark on incredible adventures. From Main Street cruises to off-road trails, catch all the latest car club activity on Autoblog. Ford Automotive History Driving Ownership Convertible Coupe Luxury Performance Car Club USA Videos Original Video mustang alley