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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Fiat Freemont Black Code is about as Italian as apple pie

We're going to go ahead and give the marketing wizards at Fiat the benefit of the doubt, and say that they didn't have some regrettable American history in mind when they dubbed the latest iteration of the Dodge Journey Fiat Freemont "Black Code." Suffice it to say that such a special edition sobriquet wouldn't fly here in The States.
Risqué names or no, Fiat claims that the Freemont has been somewhat of a hit in Italy to date, with the automaker telling us that the crossover has led it's segment in the country for two years running now. The Black Code looks to build on that success by adding a top trim level to the basic formula.
The Black Code has got plenty of black accents, don't you worry; the CUV boasts new noir on the front grille, 19-inch alloy wheels, mirror covers and headlight frames. Standard three-zone climate control, heated leather seating, parking sensors and a navigation system with an 8.4-inch touchscreen highlight the list of standard features.

Lapo Elkann calls out Renault Twingo for copying Fiat 500 [w/poll]

Small cars are becoming big business, especially for European automakers that are amping up the style. But is each new Euro city car's style unique?
Lapo Elkann is calling that into question. The brother of Fiat chairman John Elkann and the grandson of his late predecessor Gianni Agnelli is known as much as a style icon as he is for his work within the Fiat Group, which he has served in various capacities. He's combined the two by birthing various special editions of the Fiat 500 like the Gucci edition (to say nothing of his own denim-clad Ferraris), but now his eye is fixed on another European city car: the new Renault Twingo.
Posting photos of both vehicles on his Facebook page, Lapo is calling Renault out for what he sees as copying the Cinquecento's design.