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Fiat Chrysler wins top Total Quality Award for first time

The Strategic Vision Total Quality Awards are 20 years old in 2015, and Chrysler has never topped the awards before. Until now, that is. Fiat Chrysler takes the overall award on the corporate level with six segment leaders from Fiat, Dodge, Jeep, and Ram. The Fiat 500 won Small Multi-Function Car, the 500e won Small Alternative Powertrain, the Dodge Challenger tied at the top in the Specialty Coupe category alongside the very un-coupe Mini Cooper Countryman, the Jeep Wrangler Unlimited took the Entry SUV category, the Dodge Durango won in Mid-Size SUV, and Ram took the overall in Best Non-Luxury Brand. The accolade means FCA has gone from one segment winner in 2010 to overall victory in five years. Cars have gotten so good, says Strategic Vision, that it is harder than ever to win. In fact, says the group, 18 years ago 85 percent of all vehicle brands had more than half a problem per vehicle. This year, no brand has more than half a problem per vehicle. The organization measures "over 155 specific aspects of the customer's experience," and scores are based on input from more than 46,000 customers. Other notables in and near the winner's circle include Volkswagen and General Motors, who tied for second place on the corporate scale, one point behind FCA. The Mini Cooper Roadster scored the highest of any model, the Corvette Stingray Convertible and Coupe scored the second- and third-highest. The Chevrolet Colorado is the first domestic Standard Pickup winner in more than ten years, and the Nissan Titan carried the Full-Size Pickup category. The press release below has all the details on how winners and losers are selected, and the full list of automakers and how they finished. "The Customer's 'Total' Experience Defines Quality, Fiat Chrysler Scores Highest in Total Quality," says Strategic Vision The 2015 Total Quality Awards® SAN DIEGO, Friday, July 17, 2015 — Unknown to many, when some consumer research firms rank a car company's quality performance they often do so by simply "counting problems." In the past, this may have been acceptable, but in today's modern and efficient manufacturing world the difference between the worst brand and best brand is LESS than half-a-problem per vehicle. Thus, any "quality ranking" based on this method is severely lacking in the complete picture of the "Total" Quality experience that customers actually use to judge their product ownership.

Automakers not currently promoting EVs are probably doomed

Okay, let's be honest. The sky isn't falling – gas prices are. In fact, some experts say that prices at the pump will remain depressed for the next decade. Consumers have flocked to SUVs and CUVs, reversing the upward trend in US fuel economy seen over the last several years. A sudden push into electric vehicles seems ridiculous when gas guzzlers are selling so well. Make hay while the sun shines, right? A quick glance at some facts and figures provides evidence that the automakers currently doubling down on internal combustion probably have some rocky years ahead of them. Fiat Chrysler Automobiles is a prime example of a volume manufacturer devoted to incremental gains for existing powertrains. Though FCA will kill off some of its more fuel-efficient models, part of its business plan involves replacing four- and five-speed transmissions with eight- and nine-speed units, yielding a fuel efficiency boost in the vicinity of ten percent over the next few years. Recent developments by battery startups have led some to suggest that efficiency and capacity could increase by over 100 percent in the same time. Research and development budgets paint a grim picture for old guard companies like Fiat Chrysler: In 2014, FCA spent about $1,026 per car sold on R&D, compared with about $24,783 per car sold for Tesla. To be fair, FCA can't be expected to match Tesla's efforts when its entry-level cars list for little more than half that much. But even more so than R&D, the area in which newcomers like Tesla have the industry licked is infrastructure. We often forget that our vehicles are mostly useless metal boxes without access to the network of fueling stations that keep them rolling. While EVs can always be plugged in at home, their proliferation depends on a similar network of charging stations that can allow for prolonged travel. Tesla already has 597 of its 480-volt Superchargers installed worldwide, and that figure will continue to rise. Porsche has also proposed a new 800-volt "Turbo Charging Station" to support the production version of its Mission E concept, and perhaps other VW Auto Group vehicles. As EVs grow in popularity, investment in these proprietary networks will pay off — who would buy a Chevy if the gas stations served only Ford owners? If anyone missed the importance of infrastructure, it's Toyota.

Fiat 500L gets a much needed update for 2018

The Fiat 500L is one of those love-it or hate-it vehicles. Fiat's largest US vehicle has been knocked for questionable styling, poor build quality, and reliability concerns. That's why the new mid-cycle refresh is so important, as the Fiat says 40-percent of the components on the 500L are all new. Styling is much more aggressive, and a new trim level promises some semblance of off-road readiness. The 500L still keeps the general not-quite-a crossover shape, but the front and rear fascias have been redone. The front is more upright, losing that slack-jawed look of the current model. The lower air intake and foglight surrounds are big and wide, with contrasting chrome and black plastic. The lighting is similar to the current model but has been updated with LED accents. Of course, the requisite Fiat badge and mustache are in place. It's a similar story out back. The 500L retains the same general shape, but it's a little more masculine and angular. There are new chrome accents on the bottom of the bumper along with new reverse and rear foglights (for Europe). There are 10 colors available for the 500L, with three options for the roof: body color, gloss black or white, or matte black. All in, Fiat says there are 37 color combinations. Like the exterior, changes to the interior are more refreshed than all-new. Up front, the biggest changes are to the steering wheel, instrument cluster and infotainment system. A speedometer and tachometer flank a 3.5-inch color display. Like the Fiat 500X, the 500L will have a multitude of menus and options to flip through. The infotainment has been updated with the latest version of FCA's excellent UConnect system. That means standard Apple CarPlay and Android Auto. For Europe, there are three basic configurations: the five-passenger Cross, and optional seven-passenger Wagon, and Urban. There are various trim levels within each configuration, though the long-wheelbase seven-passenger versions are unlikely to make it to the US market. The big news is the Cross, which gets a 25mm lift, skid plates, unique front and rear bumpers, and new wheels and tires. While there are new drive modes, Fiat doesn't make any mention of all-wheel drive. Customers with the need can step up to the smaller but more traditional 500X. The 500L has been a slow seller here in the US. It's unclear when the new model will go on sale, but it's good to see Fiat breathing some life into a slim product line.