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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

All-Wheel Drive Dodge Challenger | Autoblog Minute

The all-wheel drive 2017 Dodge Challenger GT will be on display at the Detroit Auto Show in January. Dodge Autoblog Minute Videos Original Video autos challenger dodge challenger gt

Dodge Demon's A/C helps its supercharged Hemi make more power

Staying cool is one important key to performance. Simply, more air means more power, and cool, dense air is better than hot air. While forced induction might help make copious amounts of horsepower, turbos and superchargers produce heat. Intercoolers help, but the new Dodge Demon and its supercharged Hemi need a bit of an extra boost. In Drag Mode, the Demon's engine commandeers the car's air conditioning system to help chill things out. The Demon will have the first production application of a liquid-to-air charge air cooler chiller system. Literally, the car's air conditioning system is used to cool the air going into the engine, dropping temps by up to 45 degrees Fahrenheit. Dodge claims the system helps achieve "temperatures previously unattainable by pressure-charged street-legal production vehicles." As cool as this may sound, the technology isn't new. Ford had a prototype system in the early 2000s called SuperCooler, though that system never made it to production. While the Demon's system doesn't have a super cool name like the one from Ford, the pair essentially work in the same way. In theory, it should have the same effect as a bottle of nitrous. According to Autoweek, Ford's system bumped up the output of the F-150 Lightning by about 50 horsepower. Turns out that air conditioning isn't always a huge power suck. Related Video: