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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Ringbrothers 1969 Dodge Charger Defector is a mean green machine

The 1969 Dodge Charger is one of the most recognizable cars ever built. Its debut at the peak of the muscle car era, sleek bodywork, and roaring Hemi V8 represented everything that was wonderful about American cars from the 1960s. It was fast, loud and moved like a greyhound off the line in search of that mechanical lure. Ringbrothers, the shop behind cars like the De Tomaso Pantera "ADRNLN" and t he Chevy Chevelle "Recoil," have unveiled its latest project - the 1969 Dodge Charger "Defector". Like most Ringbrothers projects, a first glance doesn't show much more than some wheels, new paint and a different ride height. Like any good custom car, the devil is in the details. The Defector falls into the restomod category, meaning it has classic looks but has been updated with modern parts and technology. This is the first time the shop has done a Mopar product, and they wanted to knock it out with the first attempt. While it may look stock, the bodywork has been significantly altered. Compared to a standard '69 Charger, the trunk lid is two inches shorter and the wheelbase has been increased by three inches. That means the car has new rockers and new quarter panels. The car was then painted in a BASF color called "Greener On The Other Side." It wears a black vinyl roof and a black stripe around the rear. The stripe and grille both sport the Ring Brothers logo. The car rides on 19-inch HRE wheels and uses Baer brakes with six-piston front calipers. The new rear subframe comes from Detroit Speed. The ancient steering rack has been replaced with a new rack and pinion unit. We assume this means it won't steer like a drunken hippo in a mudslide. Like the exterior, changes to the interior are subtle. It looks stock, but the seats wear new upholstery and the dash has been fitted with an Alpine stereo with a touchscreen display. The new steering rack is fitted with a nice Nardi steering wheel. The most modern update rests under the hood. In place of the old V8, Ringbrothers have swapped in a new 6.4-liter Hemi V8. It's the same one you'll find in any number of modern Mopar products. It's been tuned by Wegner Motorsports and exhales through a new Flowmaster exhaust system. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Before Jay Leno, this 1970 Dodge Charger was a SEMA star

When Jay Leno drives an awesome car, enthusiasts take note, and this week the internet blew up over the 1970 Dodge Charger resto-mod that starred in a recent Garage episode. But you might not remember: this strapping Charger, called "Tantrum," was one of the highlights of the SEMA Show in Las Vegas last fall. Here's another look at a true Mopar monster. The power: Yep, Tantrum has 1,650 horsepower. That's more than two Hellcats worth of power under the hood. It's a twin-turbo 9.0-liter Mercury Racing engine with a quad-cam four-valve setup. Basically, it's a V8 boat motor developed for cars. Mercury Marine is the crew that developed the V8 for the 1990s Chevy Corvette ZR-1. That all-aluminum LT-5 under the hood cranked out 405 hp – an astronomical figure for the time – and helped make the ZR-1 an icon. Take a listen to Tantrum's 9.0-liter Mercury mill below. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Who's behind all of this? SpeedKore, a Wisconsin-based performance shop that does one-off pro touring builds. It specializes in remaking Detroit muscle with modern features like carbon fiber, bespoke interiors, and powerful engines. SpeedKore is pretty good at it. Before it threw a Tantrum, it did the "Cudinator" used in some of the Fast and the Furious movies. You might not know: Tantrum won the Best Domestic category of the GT Awards at SEMA – chosen by your author. The sinister looks were the hook, and the crazy engine solidified its performance cred. Related Video: Image Credit: SpeedKore Design/Style Dodge Coupe Performance Videos Jay Lenos Garage 1970 dodge charger resto mod