2003 Dodge Ram 1500 Slt Crew Cab Pickup 4-door 5.7l on 2040-cars

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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

I sold my Viper, but the memories I'll keep

The following is written by auto industry veteran Tow Kowaleski. The words are his own, but the memories now belong to everyone thanks to his willingness to share. If you're an industry veteran with a story to share, contact us at tipsATautoblogDOTcom.
It became the flame that started the fire of belief in the next life of Chrysler.
I just sold a car. Nothing new. Millions do it every day. But my car was a 1995 Dodge Viper, so maybe it was a bit more unique since just 12,000 were built. And like others selling a car that's been a part of the family for close to 20 years, this was a confluence of emotions for me. I was sad to see it go, but happy to have the cash and one less big, shiny, under-utilized object in my life.

Dodge Challenger SRT Demon TransBrake eliminates the need for brake torquing

Performing the perfect launch is key to drag racing. In order to get consistent starts, the engineers behind the Dodge Demon developed TransBrake, a system that holds the output shaft of the automatic transmission to keep the vehicle stationary until launch. Rather than the traditional method of two-foot brake torquing, the system is triggered by pulling the shift paddle for quick and consistent launches. According to Dodge, the main benefit of TransBrake versus a two-foot setup is a quicker power delivery and higher engine launch torque potential. The system gives brake-free launches up to 2,350 RPM, a 105-percent increase in launch boost pressures, and a 120-percent increase in engine launch torque. Dodge also claims that using the paddle provides a 30-percent better reaction when compared to using your feet. In addition to shifting duties from your feet to your hands, the Demon's TransBrake will preload the driveline. Torque is loaded at the wheels, not the transmission. That means full torque delivery 150 milliseconds after the shift paddle is released. It should also help reduce the driveline shock that occurs when those 315 section rear tires get near-instant grip. The reveal is coming near. Continue checking out Autoblog and ifyouknowyouknow.com every Thursday until the New York Auto Show. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. New York Auto Show Dodge Coupe Performance drag racing dodge demon dodge hellcat drag strip