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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Thieves still love older Hondas and pickups most, says NICB [w/video]

No one wants to have their car stolen, but a new study by the National Insurance Crime Bureau has some bad news for older Honda owners and pickup drivers. Fortunately, it has better news for drivers overall. The group is reporting that according to preliminary data from the Federal Bureau of Investigation, thefts were down 3.2 percent in 2013 (versus 2012) to fewer than 700,000 cars. That's the lowest figure since 1967. That's also less than half of the peak of over 1.66 million thefts in 1991. "The drop in thefts is good news for all of us," says NICB President and CEO Joe Wehrle. "But it still amounts to a vehicle being stolen every 45 seconds and losses of over $4 billion a year."
Honda drivers might not find it such good news with older Accord and Civic models topping this year's theft study. Toyota and Dodge can't really celebrate, either, with two models each on the list, as well. Overall, this year's list was split evenly between foreign and domestic models, which were mostly pickups.
The 10 most likely vehicles to be stolen in 2013 were:

2019 Dodge Durango raids the SRT parts bin for updates

Fiat Chrysler will squeeze some extra excitement from the upcoming 2019 Dodge Durango, by providing some modest updates. They include giving the three-row SUV new colors and broadening the use of elements of the Durango R/T and SRT performance models, among other upgrades when it goes on sale in the fall. It'll still be offered in five models — SXT, GT, Citadel, R/T and the SRT — with the same 295-horsepower 3.6-liter V6 as the standard engine. For 2019, the GT model will get the SRT and R/T's performance front fascia and LED fog lamps. It also has the option of an SRT-inspired hood with center air inlet duct and two heat extractors. On the Citadel models, second-row captain's chairs will be standard. There's also a new integrated trailer brake on models equipped with the Trailer Tow Package. New 20-inch wheel designs are available on various trims, and an available 825-watt, 19-speaker Harman Kardon sound system for the Citadel, R/T and SRT. Three new exterior color options appear, too: F8 Green, Destroyer Gray and Reactor Blue. SRT buyers can now opt for red seat belts and lightweight Brembo brakes with two-piece rotors. Its Hemi V8 still makes 475 horsepower as it did last year. The R/T model, meanwhile, continues with the 5.7-liter Hemi V8, also available on the Citadel, making 360 horsepower and 390 pound-feet of torque. Sepia leather seats are a new option. Order books are now open, but there's no word yet on price. Related Video: