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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

This government surveillance van is both cool and creepy, and it could be yours

Whether you're planning a heist and need to gather information, or you're a government agency tracking down the leader of a crime ring, Hollywood has taught us that the unmarked van is the ideal machine for gathering intel. And apparently that's not just a Hollywood trope, because you can buy this actual, honest-to-goodness ex-government surveillance van: a 1998 Plymouth Grand Voyager. It's being sold by the Chicago suburb of Streamwood, Ill., on the government surplus auction site GovDeals. According to the description, the van was acquired by the town as part of a drug seizure and converted to surveillance duty. It looks like a plain white Grand Voyager for the most part, except for the amber flashing light on the roof. Or at least it looks like a light. It's actually the disguise for the camera periscope. Open up the sliding door of the van and you'll discover a swivel mount for the camera, a TV mounted to the back of the driver's seat, and a toolbox that holds all the electronic equipment, including battery chargers for the van and the camera. There are also solid panels behind the windows so that people walking by can't peer in and see all the equipment. It's a bit less wild than some of the vans we've seen on film, but those Hollywood vans are usually larger commercial vans that can store more people and stuff. Less interesting details include the fact that this Grand Voyager has a 3.3-liter V6 with an automatic transmission. It has just over 100,000 miles and was good for a little more than 150 horsepower and 200 pound-feet of torque when it was new. The interior looks impressively clean, as does most of the exterior, but the description and photos highlight the fact that the front strut towers are rusty and in need of repair. Included are new strut towers, but obviously the welding in and painting is the expensive part. Also, while we think this van is pretty neat, since it's an actual surveillance van like we've seen on film for years, we would feel creepy actually owning it. After all, it's a vehicle for watching people, and while a government might have a legitimate reason for doing that, your average person doesn't. Unless you need a prop for a film, are going to show it off at car shows, or are another city government needing a cheap surveillance car, we think having this would be a little too weird. But if you have one of those reasons, or are less worried about what people think, you have a few more days to bid.

Roadkill Nights writhes with 200 Dodge Vipers

Some 200 Dodge Vipers from across the United States and Canada descended Saturday on Roadkill Nights, the FCA-sponsored event at M1 Concourse in Pontiac, Michigan, that turned Woodward Avenue into a drag strip. The Vipers were there to mark this month's end of production of the wicked, hand-built, highly customizable performance car after 25 years. Vipers of every generation, color and stripe arrived en masse under a police escort, from the blue-and-white GTS-R to cars dressed in appropriate Snakeskin Green. Check out the gallery above. Halfway around the world, meanwhile, other Viper fans are trying to mark the car's production demise by claiming the record lap time at the Nurburgring. They ran a 7:03.45 lap in late July. And according to a Facebook post yesterday from the group, they've secured funding for more Ring time to make another attempt. Roadkill Nights racing was continuing until 11 Saturday night, and included drag events featuring the new Dodge Demon. Related Video: Featured Gallery Roadkill Nights Dodge Vipers 2017 View 40 Photos Related Gallery 2017 Dodge Viper Special Editions Related Gallery 2016 Dodge Viper ACR View 87 Photos Motorsports Dodge Convertible Coupe Racing Vehicles Performance