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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

The 2017 Dodge Charger Pursuit will always watch your back

Police cruisers spend the majority of their life parked and idle, waiting for the call to action. A parked car is a vulnerable one, especially when there may be incentive to disable or destroy that vehicle. FCA has worked with InterMotive, Inc., to supply safety technology that will detect movement behind the vehicle through the combined use of radar and the rear-view camera. Even better, FCA is putting this tech in every 2017 Dodge Charger Pursuit at no extra cost. According to InterMotive, the Officer Protection Package is designed to help awareness with an officer is parked and working inside the vehicle. The system will provide an alert if there is anyone moving behind the vehicle to ambush the officer. The system plugs into the OBDII port and is secured under the dash. The device can then be manually switched on. This triggers the rear parking sensors to activate and. If any movement is detected, the officer can look behind the car through the rear-view camera. The system will automatically lock the doors, roll up the windows and flash the taillights. No word on how much the system will cost for non-2017 vehicles, but it is available for order right now. Related Video: News Source: FCA Dodge Technology Police/Emergency

Dodge Challenger Shaker cars get Shakedown package stripes

In 2016, Dodge brought a custom 1971 Dodge Challenger to the SEMA show called the Shakedown. It melded modern Challenger parts with the classic model's body, and did so almost seamlessly. It of course featured a shaker hood scoop, and it also had a set of stripes to one side that gradually decreased in size to give the feeling of vibration and movement. The reception was clearly good, because Dodge has created a set of stripes just like those on the show car for modern shaker Challengers and made them available in a package with the Shakedown name. The Shakedown package is new for 2018 and available only on Challengers with the shaker hood scoop. These include the R/T Shaker, R/T Plus Shaker, and 392 Scat Pack Shaker. Just like on the concept, the stripes are all to one side and wrap around the hood scoop. The only difference is that they're all one color, whereas the '71 custom car had one stripe in red. In addition to the stripes, the package adds white-face gauges and an upgraded Alpine audio system. On R/T and R/T Plus models, this system has six speakers with a 275-watt amplifier, while the system on the Scat Pack has nine speakers with a 506-watt amplifier. The cost of the Shakedown package is $995, and it's available with any color of Challenger Shaker. And on the topic of colors, Dodge has also revived Plum Crazy and B5 Blue for 2018 Chargers and Challengers. Those colors will be available on any Charger or Challenger regardless of trim level. Related Video: Dodge Coupe Performance