2011 Dodge Durango Crew on 2040-cars

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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2019 Dodge Challenger R/T Scat Pack Widebody Drivers' Notes | Widebody for everybody

The 2019 and soon to be 2020 Dodge Challenger R/T Scat Pack Widebody is another Challenger dart thrown against the wall by Dodge. It takes the desirable Widebody package we’ve seen on Hellcats and applies it to the naturally aspirated Scat Pack with the 6.4-liter V8. This kit includes stiffer adaptive shocks, stiffer springs, larger stabilizer bars, big Brembo brakes, a 3.09 rear axle ratio, 20-inch forged wheels and massive 305 section-width tires on all four corners. Most important of all, you get the special Widebody fender flares that give the car its signature look. The package is $6,000 on top of a regular Scat Pack. That means the cheapest youÂ’ll step into a Scat Pack Widebody is $46,740. The Widebody that rolled through our offices came in at a much-higher $57,295 after a number of options were tacked on. Many of these, you can skip. The 485 horsepower and 475 pound-feet of torque that comes standard is the most important aspect of this big coupe. Several packages costing more than $1,000 each add convenience and driver assistance tech, and the Harman/Kardon system is a hefty $1,595. With such a loud engine and exhaust, itÂ’s hardly worthwhile. Our tester also had the $1,595 eight-speed automatic transmission. ThisÂ’ll let you scare unsuspecting bystanders with the remote start system, but opting for a manual is an easy way to save some cash and increase driver involvement. With all the modern technology like adaptive cruise control, auto high-beams, heated and cooled seats, and blind-spot detection, the Challenger tries its best to keep up with the times. ItÂ’s no technological marvel, but itÂ’s neat to see some of these options available for folks who might want them. Still, tech gizmos are not what the Widebody is about. This Challenger keeps the same personality as all of those before it, but adds a dash of handling and hostility to its outward appearance. Here are our varied experiences with it during a week of testing. Editor-in-Chief, Greg Migliore: Yes, you can put a rear-facing convertible car seat in a Dodge Challenger. I did. It actually wasnÂ’t that hard. Remember, the Challenger is genetically a Mercedes sedan and shares underpinnings with the Dodge Charger. The biggest hurdles are ingress and egress, which is to be expected in any coupe. The roofline is low, but really not that bad. I simply lifted my toddler and maneuvered him into the backseat.  I was able to get him secured and fastened, and then I just stepped out of the car.

2013 Dodge Charger SRT8 Super Bee

I can pinpoint the exact moment when I fell in love with this car. It was starting down a nearly straight entrance ramp at 15 miles per hour when I buried the throttle. In a moment, I was thrown back into my seat as the big SRT8's engine came to life with commensurate sound, fury and force, bringing me up to 75 mph in what felt like two blinks of an eye. This thing feels so much quicker than its 470 horsepower and 470 pound-feet of torque would lead you to believe. And mashing the right pedal never, ever gets old.
But beyond sheer speed, I found a whole lot to like about the Charger SRT8 during my week with the Pitch Black test car here in Detroit. And while the whole Super Bee kit isn't really my style, it's really easy to overlook those badges for a package that offers so much for so little.
Driving Notes