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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Chrysler recalling 278,222 trucks and SUVs over bad rear axles

Chrysler has issued a recall of 278,222 light trucks and sport utility vehicles here in the United States. The reason: bad rear axles. Specifically, according to the National Highway Traffic Safety Administration, the rear axle pinion nut may lack a necessary adhesive patch, which could cause the nut to loosen. If this happens, the axle can lock up, which could cause all sorts of havoc on the road.
This is an expansion of the rear axle recall announced in October of last year, where 44,300 Ram 1500 and Dodge Dakota models were being called in. At that time, 12 accidents had been reported due to the faulty axle pinion nut.
Affected vehicles include Ram 1500 trucks from the 2009 to 2012 model years, Dodge Dakota models from the 2009 to 2011 model years, and both the Chrysler Aspen and Dodge Durango SUV twins, both from the 2009 model year only.

A Mazda Miata with a Hellcat V8 exists, and it can be yours

Mazda Miatas with V8 swaps aren't unusual. Kits are available to drop in LS V8s from GM, and some even let you drop in an old Ford 5.0-liter V8. But a Miata with a Hellcat V8 is something special, and this one can be yours. As Automobile spotted, it will go across the block at the Barrett-Jackson Las Vegas auction. This particular 1999 Miata has a build history you can check out for yourself, too. It was all chronicled on YouTube channel KARR. Obviously the Hellcat engine does fit between the wheels, but the hood had to be cut open for the intake manifold and supercharger to fit. The front bumper and lights have been changed to the 2001+ NB Miata design. According to the listing, it has suspension components from V8 Roadsters, a company that specializes in Miatas with twice the normal number of cylinders. In the middle of the car is a manual transmission, which connects to a Ford 8.8-inch differential that's been welded up. With that much power and an essentially locked rear diff, it should make for an excellent drift car. Fortunately it also has 10-inch wide wheels for more grip, and upgraded Wilwood brakes to stop it. It will go for auction at Barrett-Jackson's Las Vegas event, which runs Oct. 3-5. There is no estimated price for the car, which is understandable since nothing like it has crossed the block before. It will go to a new owner, whatever the price, as it is being listed as "no reserve." So if you want to win burnout contests or get loads of stares at next year's Woodward Dream Cruise, you could do a lot worse than picking up this tiny monster. Aftermarket Dodge Mazda Convertible Performance Hellcat