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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2018 Dodge Durango SRT First Drive | Speed, and space for six

We're gathered along with other members of the media at the Indianapolis Motor Speedway to drive a trio of new vehicles from Dodge's performance arm. Alongside a pair of SRT Challengers – the Demon and the Hellcat Widebody – the 2018 Dodge Durango SRT towers over the coupes, and is surprisingly menacing to behold. Its proportions may be relatively simple, but its hood scoop, air vents, and aero features let us know that this car is built for performance. A set of sporty wheels and bright Brembo brakes reiterate its purpose. A badge on the fender bearing the number "392," denoting the V8's displacement in cubic inches, gets us thinking about classic muscle. Even with the Demon sitting feet away, just looking at the Durango has us excited to drive it. Our first stint in the Durango SRT takes place on the infield road course at Indy. We had just gotten out of the Challenger SRT Hellcat Widebody, driving the same circuit, and we expected the Durango to seem tame by comparison. We were mistaken, mostly. The Durango SRT's seating position feels very upright, particularly due to a helmet that kept us from settling into the headrest. Still, we make ourselves comfortable, able to adjust the steering wheel right where we want it. Everything is in Track Mode – transmission, AWD, suspension, and steering – except for stability control, which is still set to Street. Taking off from behind Indy's famous bricks, throttle tip-in is quick, and the Durango SRT springs to life. The Durango feels fast under wide-open throttle in a straight line, which is impressive consider we had just gotten out of a louder, faster coupe. Dodge claims a 0-60 time of just 4.4 seconds, and it's that kind of acceleration that makes us agree with Dodge's boastful claim that the Durango SRT is a "three-row Charger." Then we take the first corner. The steering feels progressive, if not super tight, but the size and weight of the Durango quickly make themselves known. Body roll reminds us that this is, in fact, a tall utility vehicle, and definitely not a Charger. We lean to the side as the tires dig in, pulling the Durango around its axis and toward the apex of the corner despite the lateral momentum they are fighting. We're hesitant, but the instructor in the passenger seat coaches us to keep on the throttle despite what our inner ear is telling us. The Durango manages to stay stuck to our line as we push harder through the corners than we had thought possible.

Junkyard Gem: 1981 Dodge Challenger

The first Dodge Challenger was an E-Body sibling to the 1970-1974 Plymouth Barracuda, and it was a pure Chrysler product with either Slant-6 or V8 power. Then stuff happened and the Challenger name went away for a while, returning in 1978 on a rebadged Mitsubishi Galant Lambda. For 1981, the Challenger got an updated body, and that's what we've got here in a Denver-area self-service wrecking yard. Chrysler was selling lots of Mitsubishis by the early 1980s, including the Colt econobox, the Dodge Ram 50 pickup, and the Plymouth Arrow truck. The Challenger's Plymouth-badged sibling was the Sapporo. This one had a bunch of late-1990s receipts from Los Angeles-area shops, and a check of the VIN on the California smog-check database shows that it last passed the Golden State's emissions test in 1997. Did it drive to Colorado 20 years ago and then sit until a few months ago? There is no easy way to know. Early Mitsubishi-built Challengers could be had with a 1.6-liter four-cylinder engine, but in 1981 the only engine choice was the Astron 2.6 four-banger, rated at 105 horsepower. Members of the Astron 2.6 family powered everything from Dodge Aries-Ks to Mitsubishi Starions in North America, and production continued nearly into our current century for Chinese-market trucks. Not many miles on this car, and no rust. The Index of Effluency-winning team at the recent Colorado 24 Hours of Lemons race grabbed a few bits from this car for their somewhat related 1976 Plymouth Arrow, but otherwise it appears that this rare classic may go to the crusher more or less intact. It's a lightweight, rear-wheel-drive coupe with decent power (for its era) and a 5-speed manual transmission, but there's just not much of a following in Colorado for these cars. I see the occasional Sapporo or Challenger during my junkyard travels, but the numbers have declined in recent years. Soon they will all be gone. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Related Video: Featured Gallery Junked 1981 Dodge Challenger View 26 Photos Auto News Dodge Automotive History Coupe Performance