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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Dodge Demon gets official insurance from Hagerty

Hagerty Insurance has been covering enthusiast and classic cars for years, and now it will be offering special policies just for 2018 Dodge Challenger SRT Demon owners – all 3,000 of them in the US and 300 in Canada, if they want. The big advantage to the Hagerty policies will be the Guaranteed Value coverage. Demon owners won't have to haggle about what the car's worth; Hagerty will set the value at the time the policy is issued, so there's no question about coverage should an owner total a Demon. Trust us: At least one owner will total a Demon, and that's a very conservative estimate. Dodge seems to be happy about the arrangement. Tim Kuniskis, who heads up the North American passenger car brands division, said in a statement that, "We didn't build the Demon to be a halo car that never sees the light of day – we want to make sure that Demon owners have access to the insurance they need to get these cars out on the street, for all the Dodge/SRT enthusiasts to see and appreciate their performance." Ordered a Demon and interested in coverage? There's a dedicated hotline for Demon owners at (844) 840-8733, or you can visit Hagerty's site and start a quote online. You're probably wondering if any of these policies will cover you at the strip. So are we. We're asking Hagerty and will fill you in when we have information. Related Video:

Dodge brings Charger Widebody 'concept' to Spring Fest

Last week we asked if an Instagram user had really seen a Dodge Charger Widebody cruising suburban Detroit. The answer is yes, he had. Dodge brought its Charger Widebody concept to Spring Fest 14, a celebration of everything built on Chrysler's LX platform. Note the use of the word "concept," and a Fiat Chrysler spokesperson telling journos, "We are taking a Charger design concept to Spring Fest to gauge feedback from the huge Dodge Charger, Challenger, and Chrysler 300 enthusiast base that attends the California event each year." Mark Trostle, head of design for Dodge and SRT, shared a few snaps of the Charger Widebody to Instagram. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Now ignore the word "concept." Of course a thing isn't done until it's done, but two years ago a thread on Charger Forums mused on a Photoshop of the sedan as a widebody. User ResumeSpeed chimed in to say, "Rear is not accurate as it's being revised. 2020 model year. Two Charger WB models: Hellcat and 392 Scat Pack." Fast forward to February of this year when Mopar Insider said its sources confirmed a thick-hipped Charger R/T Scat Pack and Hellcat with "drastically different looking front and rear fascias." Then, earlier this month, Allpar received a slide from what looks like an internal Dodge presentation explaining the "2020 Dodge Charger Hellcat Wide Body." The sedan in the slide looks almost exactly like the "concept." And now this. They even designed it with the Dodge Durango SRT grille treatment, which seems like a logical part of that 2020 revision. Giving the Charger a nip and tuck, a little more tire, and a $6,000 surcharge similar to the Challenger Widebody makes too much sense to merely toy with and then file away. Check out this video for a complete walkaround, and stay tuned.