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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2019 Dodge Charger SRT Hellcat is getting a facelift

The Challenger Hellcat won't be the only Mopar muscle car getting an update for the new model year. One of our spy photographers caught an updated 2019 Dodge Charger SRT Hellcat testing near the SRT office. It appears that the car will continue on mostly unchanged, since everything behind the fenders is uncovered and unchanged. But the fascia must be getting some noteworthy changes considering how well it's hidden. And it's really, really well-hidden. It's extremely difficult to see through this covering. Whatever changes have been made still aren't going to be massive. It looks like the basics remain the same, including the large center grille in the bumper flanked by two outboard inlets that lack fog lights. The grille appears to still connect with the headlights, and the grille is pinched in the middle. Odds are, the front fascia is the only major difference on the 2019 Charger Hellcat, just as the twin-scoop hood on the Challenger Hellcat is the only major difference on that model. Under the hood will likely be the same 707-horsepower supercharged V8. This Charger prototype also sports the same Brembo brakes as the current model. The full reveal will probably come this summer along with the Challenger. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Featured Gallery 2019 Dodge Charger SRT Hellcat Spy Shots View 14 Photos Image Credit: SpiedBilde Spy Photos Dodge Performance Sedan dodge charger srt hellcat

2018 Dodge Challenger SRT Demon | First Run at Lucas Oil Raceway

We drove the Dodge 2018 Dodge Challenger SRT Demon this week. Not very far, mind you, but fast. We can't tell you all about it just yet, but we can show you what it looks and sounds like to launch it down the drag strip at Lucas Oil Raceway in Indianapolis. Thanks for watching, and come back on Wednesday, July 19, to read all about our experience behind the wheel of the Dodge Demon.