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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Chrysler recalls 350k vehicles over ignition switches

Chrysler has announced a recall covering 349,442 vehicles due to ignition switches that can either become stuck or move without warning. All of the affected vehicles are from the 2008 model year, and were built before May 12, 2008.
The automaker has learned that ignition keys on some vehicles "may not fully return to the 'ON' position after rotation to the 'START' position during engine-startup," the company said in a statement. Additionally, "an ignition key may not fully return to the 'ON' position after rotation to the 'START' position and may inadvertently move through the 'ON' position to 'ACCESSORY' or 'OFF.'"
Chrysler says it is unaware of any related injuries, and notes that while reduced braking, engine or steering power is possible in such instances, the airbags are not affected. The later stands in contrast to General Motors' recent rash of high-profile recalls, and it's an important distinction that Chrysler (understandably) felt necessary to call out in bold print in its press release.

Dodge Durango SRT is much cheaper than Jeep Grand Cherokee SRT

Dodge has finally announced availability and pricing for the 475-horsepower Dodge Durango SRT. The Detroit-built SUV will start at $64,090 and hit dealer lots toward the end of the year. It's not a cheap SUV by any means, but you get a lot for the money: including 470 pound-feet of torque, and all-wheel-drive. Plus it has three rows of seats and can tow 8,600 pounds. Not only that, but it's basically the best performance SUV deal from the Fiat-Chrysler group. The Grand Cherokee SRT, with the same engine, costs almost $4,000 more at $67,990. The Durango SRT outperforms the Grand Cherokee in several key areas, too. It's 0.4 seconds quicker to 60 mph and manages to break into the 12s in the quarter-mile whereas the Grand Cherokee is stuck in the mid-13-second range. The Durango can also tow an extra 1,400 pounds, has an extra row of seats, and has more maximum cargo space with the seats. So unless you just really love the Jeep look and brand, the Durango SRT seems like the logical choice. And if either still isn't potent enough, just wait for the upcoming Grand Cherokee Trackhawk. Regardless of your choice of SRT vehicle, you'll still come away with a really powerful SUV, as well as a day of instruction at the Bob Bondurant driving school in Arizona. Related Video: Featured Gallery 2018 Dodge Durango SRT View 32 Photos Image Credit: Dodge Dodge Crossover SUV Performance