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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

The Fate of the Furious music video shows how much Demons love donuts

The new Dodge Demon is leaking into everything related to The Fate of the Furious in the lead-up to both the car and the film's debut in just over a month. The latest teaser involves Demons doing donuts and burnouts in the Get Off music video, with copious amounts of both tire smoke and hip hop to accompany the tire-shredding shenanigans. It also gives us a look at some of the film's other cars. Get Off is a song by Travis Scott, Quavo, and Lil Uzi that's featured on The Fate of the Furious soundtrack, which is out now. The teaser for the music video features a pack of Dodge Challengers - both Demon and non-Demon spec - along with a line of non-SRT related products. From what we can see, the movie will have a Scion FR-S/Toyota 86, a highly modified C2 generation Chevrolet Corvette, and a Mercedes-AMG GT S. In typical over-the-top fashion, the final shot shows a submarine bursting through ice in pursuit of several cars, including a Subaru WRX. We can't see much else as the full music video hasn't been released, but expect a few more teasers once it does. The Fate of the Furious debuts Friday, April 14, just days after the Dodge Demon's debut at the New York Auto Show. Related Video: News Source: Jetlag on Twitter TV/Movies Chevrolet Dodge Toyota music music video dodge hellcat the fate of the furious

2003-04 Dodge Viper recalled for sudden airbag deployment

As if driving the old Dodge Viper (not the fancy new SRT model) isn't intimidating enough, imagine trying to wrangle that V10 beast and then suddenly having the airbags deploy. Yikes. That's apparently what could happen to some 3,660 Viper models from the 2003 and 2004 model years, and as such, Chrysler has issued a recall.
According to the National Highway Traffic Safety Administration, part of the car's airbag control module may fail, causing the bags or seatbelt pre-tensioners to deploy without warning while the vehicle is in operation. That's a dangerous scenario in any car, let alone one offering insane horsepower a near-total paucity of safety nannies should things get squirrely.
Owners will be notified this month about the recall, though a remedy is not expected to be available until later this year. Scroll down for the full NHTSA statement.