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2018 Chrysler Pacifica Hybrid long-term wrap-up | We're really gonna miss this one

Last year, we had the opportunity to live the (mini) van life for a year, with a loan from Chrysler. Even better, ours was going to be a plug-in hybrid. We took delivery of an Ocean Blue 2018 Chrysler Pacifica Hybrid Limited late last summer, and it quickly became more than a simple mode of transportation. The plug-in Pacifica was a much-beloved member of the Autoblog family, so much so that one editor considered buying it at the end of our loan. The end of that loan has, indeed, come, but not before this thing ferried editors, video producers and their families, friends, dogs and a whole lot of their belongings over a considerable portion of the country. It spent a lot of time in the wild woods of Northern Michigan, took a road trip through the Northeast and a vacation to Florida. It braved the cold in Buffalo, New York, on Nokian winter tires. The heated steering wheel didn’t quite keep us warm, but we didnÂ’t mind so much, with this quiet vanÂ’s peaceful manner. We didnÂ’t drive this Pacifica Hybrid out West, but West Coast Editor James Riswick got one in Oregon to find out what it was like, and we told Big Blue all about it. We worried a bit when she went in for a recall, and were proud of how the Pacifica stood up to a rival. In all, we put close to 26,000 miles on the Pacifica Hybrid — roughly 9,000 of which were under electric power alone — before reluctantly giving it back. WeÂ’re not sure where she ended up, but thereÂ’s a good chance that giant interior still carries a part of us with it, whether itÂ’s a stray dog hair under a carpet mat, a Cheerio wedged in a seat cushion or a fingerprint on some tucked-away surface. We loved that damn minivan. Let us tell you why, one last time. Senior Editor, Green, John Beltz Snyder: The Pacifica Hybrid made countless trips with me between my home in Ann Arbor and our office in Birmingham, with a fair share of 500-mile round trips to our cottage Up North. Whenever I had it, my son — who grew from a large toddler to a large pre-schooler over the course of our loan — wanted to sit inside. Sometimes, he wanted to go for quiet laps around the driveway. Others, heÂ’d want to play the letter game on the rear-seat entertainment system, or play with the power doors. HeÂ’d pretend it was an airplane taking us to Dublin again, or a spaceship he could show off to the babysitter. It was a safe, comfortable space for him, and for me.

Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Four-horse race opens up for next Chrysler-Fiat CEO

There are some companies that could change leadership overnight and still remain more or less the operations that they are. But some have built themselves up around one central figure. Just ask Carlos Tavares, who found he couldn't escape the long shadow of Renault-Nissan CEO Carlos Ghosn. Tavares recently left to find his own limelight. But Ghosn isn't the only executive who presides over two disparate automakers on opposite ends of the globe.
Having built up Fiat and Chrysler around himself, we can hardly imagine either automaker getting along without Sergio Marchionne. But the day will come when the famously sweater-clad bigwig will step down. The pressing questions remain when when that day will come, and who will take his place. The only solid clues we have are in the statements made mostly by Marchionne himself, but those statements have been all over the place. When speaking to Automotive News in 2012, he said he would step down "no earlier than 2013, no later than 2015." But a year later, he had already seemingly changed his tune, indicating he could still be at the helm in 2016. Fiat chairman John Elkann seems to think Marchionne, 61, could and should stay on longer.