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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

This 1958 Chrysler Imperial Ultra 7 Pointer 1 is Japan's Batmobile

It might be sacrilegious to admit among some auto enthusiasts, but there's more to driving than performance and speed. Sometimes it can be a matter of love, as it is for Yasushi Shiroi, who has spent the last 21 years building a faithful replica of a car from a '60s Japanese sci-fi show.
Shiroi's car is the star of the latest video from The Aficionauto and it's truly a labor of love. This machine, which is sort of like a Japanese Batmobile, is based on a 1958 Chrysler Imperial and is designed to recreate a car called the Pointer 1 from the series Ultra 7. The latter was apparently hugely popular when it ran in Japan in 1967 and 1968, and told the story a seven-member team that fought off aliens attacking Earth. While the car in the series never actually ran, Shiroi wanted one that would.
The Pointer 1 has been in constant development since Shiroi has owned it. All of the body modifications have been done in steel, but mechanically, it remains something of a mess. This replica might be slow - and to many people, ugly - but it has brought its owner about as much happiness as a car can, and that's something worth celebrating. Scroll down to check it out.

Everything is absurd in Fate of the Furious, including the car hacking

Truly ridiculous and absurd scenes and situations are a staple of the Fast and Furious series, And earlier trailers made it clear that Fate of the Furious wouldn't be any different as soon as the submarine appeared. However, it turns out the craziness has spread to the topic of car hacking. The hacker is Charlize Theron's character, Cipher, and she can apparently control any car in the world, and many of them at once. She uses this to great effect in creating giant rivers of rampaging automobiles through city streets, and waterfalls of cars flying off of parking structures. And if you look closely at these groups of vehicles, it is evident that she can even control older cars that have no automated steering or throttle capabilities whatsoever. We would ask how that works, but we know that's a silly question in the Fast and Furious universe. After all, this is the series that featured Dominic Toretto flying through the air over a freeway to catch Letty Ortiz and land on another car. And they survived. Your logic has no power here! We also noticed that Cipher seems to have a preference to hack vehicles from Fiat Chrysler. In the trailer, multiple Chrysler 300s, a Jeep Cherokee, a Jeep Grand Cherokee, and a Dodge Challenger all get some prominent screen time when they're being hacked. We're not so sure this is good product placement for the brand, particularly considering this is the same company that recalled over a million vehicles to fix a software issue that could lead to hacking. Maybe this is the trade-off for having the Dodge Challenger Demon as a hero car. There's more to this trailer than Chryslers and hacking though. It turns out that Cipher has been following Toretto for a few movies now. Also, characters fly with jet packs, and Dwayne "The Rock" Johnson's character shoves a torpedo out of the way, on ice, while hanging out of a truck. Check it all out in the video above. Related Video: