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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

First 2015 Chevy Corvette Z06s en route to owners [w/video]

Pretty much right on schedule, Chevrolet has begun shipping the very first customer examples of its 650-horsepower, supercharged Corvette Z06. In fact, according to General Motors, the earliest Z06s could be in customer hands by the end of this week. "It has been an incredible opportunity to work on Chevy's most capable model," said Jeff Lamarche, manager of Chevy's Bowling Green Assembly plant. "It truly is an amazing car, and we're thrilled to get them into the hands of our eager customers." Prices for the Z06 start at $78,995 for the hardtop model, while the first-ever Z06 Convertible kicks off at $83,995. Take a look below for the official press release from Chevrolet, and while you're down there, we've slipped in a new video of Corvette Racing's Tommy Milner taking a hot lap of Road Atlanta in a Z06, complete with some Performance Data Recorder footage. First 2015 Corvette Z06s on Their Way to Customers Most capable model in Chevrolet's history now shipping from Bowling Green BOWLING GREEN, Ky. – Chevrolet is now shipping the all-new 2015 Corvette Z06 coupe from Bowling Green Assembly and some early customers could receive the much-anticipated supercar later this week. "It has been an incredible opportunity to work on Chevy's most capable model," said Jeff Lamarche, plant manager of General Motors' Bowling Green Assembly plant, "It truly is an amazing car, and we're thrilled to get them into the hands of our eager customers." The new Corvette Z06 offers the most choice for customers in the model's history. It is the first Z06 to offer an available eight-speed paddle-shift automatic transmission and, thanks to a stronger aluminum frame, a removable roof panel. In addition, it is the first time since 1963 that the Z06 is available as a convertible – which will arrive in early 2015. The new LT4 supercharged 6.2L V-8 engine is SAE-certified at 650 horsepower (485 kW) at 6,400 rpm and 650 lb-ft of torque (881 Nm) at 3,600 rpm – making the 2015 Corvette Z06 the most powerful production car ever from General Motors and one of the most powerful production cars available in the United States. To balance performance and efficiency, the LT4 leverages a trio of advanced technologies – direct injection, Active Fuel Management (cylinder deactivation) and continuously variable valve timing –with a new, more efficient supercharger. The LT4 helps make the Corvette Z06 the most capable car in the brand's history.

Chevy Bolt officially keeping name, says marketing boss

There might be just a little confusion at first, but the Bolt name is sticking around. After conducting two consumer studies into the name, Chevrolet isn't worried about the similarity of the monikers for the upcoming EV and existing Volt plug-in hybrid. In fact, the brand thinks the resemblance might be for the best. "The decision is made. The name won't be changed." Chevy head of marketing Tim Mahoney said to The Detroit Free Press. The research shows that the compatibility between the two names actually works quite well. With the Volt well established, people apparently already connect the Bolt to the Bowtie, which is just what a brand wants. Both studies indicated the ""same result, it did well," according to Mahoney. Just a few months ago, the future of the Bolt's name wasn't so clear. GM North America President Alan Batey said the company knew there might be confusion, and it was still mulling its options. The Bolt could be a breakthrough in the EV market with a 200-mile range and a possible price of around $30,000 after incentives. Production is set for the Orion Assembly plant in Michigan following a $200 million upgrade there, and the model could be in dealers as soon as 2017. That's just in time to take on the Tesla Model 3 with its claimed $35,000 price and similar driving distance as the Chevy. Related Video: