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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

Camo'd Chevy Camaro ZL1 is one bad boy

Thanks to a fresh gallery of spy shots, we're getting a much better look at the next Chevrolet Camaro ZL1 during its development, and this machine is looking seriously mean. Unlike the last photos, the heavy cladding is gone from the body this time and is replaced by a camouflage wrap. That switch makes checking out the details a whole lot easier. The first thing you'll notice at the front is the massive grille that looks ready to devour anything that gets in the way. To add a little more menace, the lower air dam appears to jut out a bit more, as well. While harder to see in these latest shots, our spies say the hood still boasts an extractor similar to what's found on the Cadillac CTS-V. The big, double spoke wheels look great in black and really dominate the styling in profile. Look past them, and you notice some tweaked side sills, as well. At the very back, you can also spot some styling adjustments to the rear bumper. There's an unmissable wing back there, too. The powerplant for the ZL1 is still a mystery, but it's rumored to use the LT4 6.2-liter supercharged V8. The similar hood design as the CTS-V is one piece of evidence to support that. Even with the same engine, Chevy's engineers could tweak the output higher or lower than the Caddy. The wait to find out isn't too long because the ZL1 is anticipated to launch for the 2017 model year. Related Video:

Celebrate the 4th of July with Autoblog's Car Club USA video series

If you've missed out on seeing and episode of Autoblog's newest series, Car Club USA, there's never been a better time to give it a shot than right now. CCUSA takes a deep look at various car cultures across the country: from Muddin' in the Deep South, to drifting on the East Coast, to Jeeping out west. No matter your automotive passion we have (or will have) an episode for you to jive with. Oh, and there are Corvettes. Who doesn't love a good Corvette? With the long holiday weekend in full swing, we couldn't think of a better time to help you get familiar with these great mini-films, or perhaps to watch one for the first time. If you like what you see, stay tuned – there's a lot more Car Club headed your way this year. Each Car Club USA episode features a different car club or event from across the US, where passionate owner communities gather to share automotive experiences and embark on incredible adventures. From Main Street cruises to off-road trails, catch all the latest car club activity on Autoblog. Chevrolet Coupe Car Club USA Videos