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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

Chevy Bolt EV might not come to UK

Anyone expecting the upcoming James Bond movie to feature scenes with the suave namesake cruising around London in a Chevrolet Bolt (yes, there are some of us around) will likely be disappointed. That's because it is apparently doubtful that the General Motors flagship division will make right-hand-drive versions of the electric vehicle for the UK. So we'll have to suffice with the dashing spy ripping around town in Aston Martins and the like. The UK's Autocar reported from the Frankfurt Auto Show and quoted a Chevrolet spokeswoman saying the Bolt with be "a global vehicle," though she wasn't more specific, or specific enough for the British. Indeed, GM is prepping to sell the Bolt in the US and will also distribute the EV in Europe with an Opel nameplate. This is how it worked with the Chevrolet Volt extended-range plug-in (known as Opel Ampera across the Pond). That said, the fine citizens of the UK will be left out of the opportunity to buy the electric vehicle, which may make a pretty big splash thanks to a single-charge range of about 200 miles, or more than double anything that's not a Tesla Model S. The Bolt will sell in the US for $37,500 before government incentives kick in. It was announced this past February that the Bolt will go into production at GM's Orion plant near Detroit at some point. For a time, GM thought of changing the name because of potential confusion with the Chevy Volt, but GM confirmed this past spring that the name will stick. The car is expected to go on sale in 2017. Related Video:

December sales for Chevy Volt, Nissan Leaf are what you expected

It was another month of as-expected sales for the two pioneering plug-in vehicles in the US. The Nissan Leaf is basically treading water and the new-generation Chevy Volt is getting back to old habits with a big increase in sales compared to where the car was last year. It wasn't a surprising month, but there wasn't any reason to expect a surprise. In fact, we don't suspect this trend to veer too far from where it's at right now until gas prices shoot up or Nissan introduces a new Leaf. Neither of those things is likely to happen any time soon. Let's start with the mediocre news. Nissan reported today that Leaf sales for December 2015 totaled 1,347 units. That's a 56.6-percent drop from where the Leaf was a year ago, and contributed to the all-electric vehicle's 42.8-percent drop in 2015 sales compared to 2014. This past year, 17,269 people bought Leafs, down from 30,200 who did so in 2014. The Volt sold 2,114 copies last month, bringing the plug-in hybrids 2015 total up to 15,393. That's an 18.1 percent drop from the 18,805 Volts sold in 2014. We shouldn't see the past year as a total flop for the Volt, though, since the much-improved second-generation model was introduced late in the year. In fact, if we just look at December 2015 and compare it to the last month of 2014, we see the Volt was able to post a 41.9-percent increase. It'll be quite fun to see where the Volt's numbers go in 2016. As you probably know, we'll have our complete wrap up of green car sales for you soon. Stay tuned. News Source: Nissan, Chevy Green Chevrolet Nissan Electric Hybrid ev sales