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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

GM follows Ford and Honda in skipping SEMA

The list of automakers skipping SEMA has become longer. First reported by Muscle Cars and Trucks, and confirmed to us by a company representative, General Motors will not have an official presence at the aftermarket show. It joins Ford and Honda in leaving the show. It will be a large hole in the show, with the GM brands typically filling a significant swath of available show space in one of the main halls. GM hasn't provided much explanation for the move, either. The GM representative provided Autoblog with the same statement that Muscle Cars and Trucks got: "GM has made the decision not to participate in the 2022 SEMA Show. The SEMA show has always inspired us, and accessories and performance parts remain an important part of our business." We also asked if we would see any sort of announcements around the time of the show — Ford said it has plans to share some things around that time — however, the GM representative said that the company has no immediate plans for announcements. Certainly things could change between now and the November show, though. SEMA had previously noted that other exhibitors would help fill in some of the space vacated by these major OEMs. Another OEM, Volkswagen, is returning to the show after an absence, which will also help with the display deficit. Related Video:

2016 Chevrolet Camaro design teased

Chevrolet just can't seem to help itself from continuing to tease the next-gen Camaro. The pony car gets its official debut at a big event on Detroit's Belle Isle on May 16, but the upcoming model's new exhaust, suspension components, and wheels are already well known. With this latest taste, we're finally getting an official glimpse at what the coupe actually looks like. The 2016 Camaro's shape hasn't completely been a secret, and even Chevy showed it testing while covered in camouflage in March. Still, these shots are a great opportunity to check out some undisguised details for the new model. The styling is supposed to be "more athletic," according to Chevy, and the aluminum hood looks especially good with crisp, straight lines forming the design. "It's a more expressive evolution of the Camaro's iconic character – and one that complements its leaner size and sharper reflexes," GM global design boss Ed Welburn said in a statement. These two photos suggest a more angular, futuristic shape for the upcoming pony car. We're looking forward to seeing it all in a couple weeks. Sculpted Exterior Reflects 2016 Camaro's New Athleticism 2015-04-30 DETROIT – For the all-new 2016 Chevrolet Camaro, the design team set out to create a leaner, more athletic design that complemented the new driving experience. "The Camaro went to the gym and came out with a lithe, more athletic physique for the sixth generation," said Ed Welburn, vice president, GM Global Design. "It's a more expressive evolution of the Camaro's iconic character – and one that complements its leaner size and sharper reflexes." The exterior design vocabulary is defined by complex shapes, which appear to be form-fitted around the mechanical components. Every shape and surface detail is a skilled, artistic collaboration of hand and digital sculpting. Camaro's new design details draw the eye into the design. For example, the new aluminum hood features powerful, smoothly curved sculpted forms accented with sharp creases. As a result, the hood appears to be shrink-wrapped around the engine. Similarly, the new Camaro retains the broad, dramatic rear fenders that became a defining feature of the award-winning Gen 5 Camaro. The design is updated with greater detailing, including a subtle crease running parallel to the fender edge. The effect makes the new Camaro look even lower and wider despite having a slightly smaller footprint than its predecessor.