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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

GM won't pay owners of recalled cars for lost value

Kenneth Feinberg, the man in charge of the General Motors compensation fund dealing with the its widespread ignition switch woes, has issued an informal, two-letter response to the plaintiffs in more than 70 lawsuits seeking redress for lost resale value of their Cobalts: "No." The cases were recently combined into one, but Feinberg told The Detroit News that the fund will deal "only with death and physical injury claims," and that "perceived diminished value" will get no consideration.
ALG, the firm specializing in establishing residual values, determined that Cobalt owners had lost $300 compared to the segment competition and doesn't envision any long-term effects from the recall situation. Feinberg's statement comes in advance of public details on how the compensation fund will work and adheres to GM's long-held position on the matter. The company has already asked a judge to throw out such suits using the pre-bankruptcy defense, even as it stopped using that defense in cases of injury and death.
With plenty of potential gain from the GM suit, however, don't expect the plaintiffs to give up yet. When Toyota was sued for the same reason during the unintended acceleration debacle, it eventually settled the case for between $1 billion and $1.4 billion just to get it over with. Since the 85 law firms involved in the Toyota litigation took home more than $250 million of that total, we shouldn't expect the attorneys to give up on a GM payout, either.

2016 Chevy Camaro performance figures released

If you want to make a car faster, there are two sure-fire ways to get the job done – add power and/or reduce weight. Chevy has done both for the 2016 Camaro, putting as much as 455 horsepower into its muscle coupe and shaving a few hundred pounds from every trim. That range-topping power comes courtesy of a 6.2-liter V8 engine, and it's enough grunt to push an automatic-equipped Camaro SS to 60 miles per hour in just 4.0 seconds flat (4.3 seconds with a manual) and down the quarter mile in 12.3 seconds at 116 mph (12.5 at 115 for the stick). Not coincidentally, those acceleration specs, at least on paper, put the V8-powered Camaro SS just above the Mustang GT on the muscle-car pecking order. When the road gets twisty, Chevy claims the Camaro SS can generate as much as .97 g on the skidpad. And, thanks in part to its Goodyear Eagle F1 summer tires, the SS can stop from 60 in as little as 117 feet. We look forward to finding out how nimble the new Camaro feels when compared to its primary competitors. <p>Your browser does not support iframes.</p> Moving down one notch to the 335-hp 3.6-liter V6, properly equipped 2016 Camaro coupes can hit 60 in as few as 5.1 seconds and cover the quarter in 13.5 at 103. Perhaps even more intriguingly, the 2.0-liter turbocharged four-cylinder and its 275 horsepower (the only configuration quicker with a manual transmission, incidentally) can propel the Camaro to 60 in 5.4 seconds and through the 'ol 1320 in 14 seconds flat. That's seriously quick, but buyers comparing the Camaro to the Mustang will find that the EcoBoost 2.3-liter is a bit more powerful (310 hp and 320 lb-ft) and quicker (5.1 seconds to 60). Chevy is making lots of noise about the efforts its engineers went through to shed weight from the 2016 Camaro, going so far as to shave down suspension bolts so that no thread went unthreaded. The weight-saving obsession pays off – base Camaro models are down 390 pounds while the SS model drops 223 pounds over the 2015. The 2016 Camaro SS boasts a power-to-weight ratio of 8.1 lbs per pony, a 14-percent improvement over the last-gen. Even though weight is down, chassis stiffness is said to be up by 28 percent over the fifth-gen Camaro coupe. Also of note: The Camaro is now lighter than the Mustang across the board when comparing like-to-like configuration levels. The 2016 Chevy Camaro starts at $26,695 (including $995 for destination).