1986 Chevrolet Military Blazer on 2040-cars

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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

Lutz dishes dirt on GM in latest Autoline Detroit

Bob Lutz sits down for Autoline Detroit - Click above to watch video after the jump
Autoline Detroit recently played host to Bob Lutz, and, as is always the case, the former General Motors vice chairman dished out some great commentary. Lutz was promoting his new book Car Guys vs. Bean Counters: The Battle for the Soul of American Business, and talk quickly turned to his role as it related to product development and high-level decision making at GM. While on the topic of brand management, Lutz revealed a few rather interesting tidbits about his former employer:
All Chevrolet vehicles were required to have five-spoke aluminum wheels and a chrome band up front, as part of the Bowtie brand's overall image.

Next-gen Chevy Camaro ZL1 teases big changes under its camo

With work complete on the lighter, stiffer 2016 Camaro, it's time for Chevrolet's engineers to really start having fun by developing the next, ZL1 version. Here it is for the first time. Unfortunately, the muscle car is still wearing quite a bit of camouflage, but the concealment isn't enough to hide some of the meaner model's more obvious performance tweaks. Starting from the front, this Camaro now wears a much more aggressive front fascia with bigger air inlets. Managing the airflow around the engine bay is clearly a big deal because another photo reveals a fairly large extractor in the hood, as well. Moving down the profile, the lower side sills and orientation of the camo suggest some blistered fenders in the back to cover wider rubber, and at the very rear a much larger wing further suggests the need to keep things planted to the road. Check out the comparison images in the gallery for a better look at the tweaks. What will power the next ZL1 is still entirely a mystery, although sticking with a supercharged 6.2-liter V8 could be a possibility, especially if you take the big extractor in the hood as a hint. Whereas the current ZL1 makes 580 horsepower and 556 pound-feet of torque, the LT4 in the latest Cadillac CTS-V pumps out 640 hp and 630 lb-ft. Combined with the Camaro's other improvements, we're thinking that this new ZL1 will be quite a hot ticket, and based on these spy shots, we can't wait to find out.