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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Cadillac Ciel concept features in Entourage trailer

Some of us may miss HBO's Entourage more than others, but one way or another, it sure had some cool cars. The characters on the show were constantly trading between Astons, Maseratis and Ferraris – not to mention a smattering of Benzes and Escalades – but one of our favorite sets of wheels from the show's entire eight-year run was the 1965 Lincoln Continental featured in the opening credits. The vintage parade car undoubtedly provided the studio with a great way to showcase the camaraderie between the four members of the title crew, but also made us pine for a time when you could actually get your hands on a four-door convertible. Unfortunately they just don't make 'em like that anymore – not the car and not the TV show in which it featured – but fans of both will be pleased to watch this latest trailer for the upcoming Entourage movie. Not only does it include all the members of the original cast, but it also features Detroit's latest (and arguably most stylish) attempt at reviving the four-door cabriolet: the commandingly elegant and achingly desirable but sadly unobtainable Cadillac Ciel concept of 2011. Related Gallery Cadillac Ciel Concept View 9 Photos News Source: Warner Bros. via YouTube Celebrities TV/Movies Cadillac Convertible Luxury Videos movie trailer cadillac ciel cadillac ciel concept

Cadillac upgrades ATS sedan to match new coupe

The big news when it comes to the Cadillac ATS for 2015 is surely the addition of the new coupe model, but that doesn't mean that Cadillac has forgotten about the sedan as well. In fact GM's luxury brand has rolled out a few choice enhancements for the four-door to bring it more in line with the new coupe.
Among those changes that we spotted a couple of weeks ago is a new front fascia that incorporates the brand's new wreath-less emblem, and a sleeker front bumper. The interior has been upgraded as well with new trim options as well as some new tech including Siri Eyes Free functionality, dictated text messaging and optional inductive smartphone charging.
Though the ATS Coupe does away with the base engine, sedan buyers can still opt for the 2.0-liter four with 202 horsepower and 191 pound-feet of torque. The 3.6-liter V6 carries over unchanged at 321 hp and 275 lb-ft, but the 2.0-liter turbo four gets the upgraded torque rating of 295 lb-ft (the highest in the range) to go with its 272 hp. Some new color choices are also among the upgrades you can read more about in the press release below.