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GM cancels CES date, possible Cadillac EV crossover unveiling

General Motors is bailing on CES 2020, the big annual consumer technology showcase in Las Vegas, after its plans to showcase an autonomous, electric vehicle were derailed by the 40-day UAW strike this fall. New evidence suggests that vehicle may have been Cadillac’s upcoming EV crossover. MotorTrend got GM to confirm that it was pulling out of CES, which takes place in January, though CEO Mary Barra in an interview said only that the vehicle they had planned to unveil was electric and featured autonomous technology — two key areas where the automaker plans to focus in the future. The automaker said the model simply wasnÂ’t ready. But MT said it then received an invitation from Cruise, GMÂ’s self-driving vehicle subsidiary, to an event later in January in San Francisco. That suggests the automaker could have been planning a different vehicle to show at CES than its self-driving Cruise AV “robotaxi,” which famously features no steering wheel or pedals. Cadillac showed off a digital rendering of a forthcoming unnamed electric crossover in Detroit in January, saying only that it would be available in both two- and all-wheel drive and sold globally. GM has said Cadillac will be its lead brand as GM delves into EV technology. The speculation is that the crossover will also feature CadillacÂ’s Super Cruise semi-autonomous highway driving technology. Whatever the vehicle was, or is, Barra said itÂ’ll be ready for viewing in the first half of 2020. GM has been developing the Chevrolet Bolt-based Cruise AV, a fully autonomous car, alongside its Cruise self-driving technology subsidiary, and building them at Orion Assembly plant near Detroit. It had once planned to debut a fleet of ride-hailing Cruise AV robot axis by the end of this year but realized the timeline was not realistic. Testing of the robot axis continues in San Francisco, Phoenix and Michigan. As for timing on a new timeline for fleets of Cruise AVs to take over the streets, Barra wouldnÂ’t show her hand. “We see a line of sight but weÂ’re not going to put another date out there,” she told MT, adding it was more important to “gain customer trust and usage.” As for Cadillac, any new reveal would likely come after the all-new Escalade SUV in February and amid a product blitz that will see it introduce a new or redesigned model roughly every six months through 2021.

NHTSA investigating nearly 750,000 GM models over non-deploying airbags

Nearly 750,000 vehicles built by Chevrolet, GMC, and Cadillac are the subject of a National Highway Traffic Safety Administration (NHTSA) investigation due to non-deploying driver-side airbags. While the investigation is ongoing, the agency believes the issue is likely due to rust particles that form on the inflator's connection terminal interface. The list of nameplates included in the investigation includes Chevrolet's Silverado, Tahoe, and Suburban, GMC's Sierra, Yukon, and Yukon XL, plus Cadillac's Escalade, Escalade ESV, CT4, CT5, and XT4. All of the potentially affected vehicles are 2020 or 2021 models, according to a bulletin published on the NHTSA's website. Investigators launched the probe in April 2021 after 15 consumers reported airbag-related issues, including nine who said an airbag malfunction light appeared in the instrument cluster. More alarmingly, the NHTSA is aware of six accidents that caused significant damage to the car's front end yet didn't trigger the driver's airbag. It adds that there are no fatalities linked to the issue, but there are six crashes and eight injuries reportedly blamed on it. No evidence suggests this problem is related to the millions of potentially deadly Takata inflators recalled over the past few years. General Motors is aware of the defect. It sent a technical service bulletin (TSB) to its dealers in March 2021 to address the aforementioned warning light. The note explains the issue is due to "rust particles in the connection terminal interface of the driver's airbag inflator." The company hasn't issued a safety recall yet, however. Whether it will partially depends on the NHTSA's findings. It's currently looking into the scope and the severity of the problem, and it wants to understand its implications on driver safety. Investigators will decide whether General Motors needs to recall the 749,312 cars that are part of the probe when they close their investigation. General Motors has already spent a significant amount of money replacing defective airbag-related parts in its cars. In November 2020, it was ordered by the American government to recall nearly 6 million pickup trucks and SUVs equipped with potentially dangerous Takata airbag inflators. It repeatedly argued that testing proved the inflators were safe, and it petitioned the agency four times starting in 2016 to avoid a recall, which cost an estimated $1.2 billion (about a third of its net income in 2020).

Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study