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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

The Beast 2.0: What the 2016 presidential election winner will ride in

The current presidential limousine, which is referred to as "The Beast," will be altered for the next President of the United States. Our photographers managed to capture the vehicle testing. " The Beast 2.0" will follow closely behind the current presidential limousine that's built upon a rugged commercial truck chassis and has a sedan-like body. Instead of wearing styling details from the now-retired Cadillac STS, the new presidential limo appears to borrow looks from the latest Escalade and the CT6 sedan. The bomb-proof prototype is wearing LED headlights, has a more angular grille that features Cadillac's wreathless crest, and ditches regular antennas for a shark fin unit. Other than these changes, the Beast 2.0 should still be able to house seven passengers and have enough protection to be one of the safest vehicles on the planet. The prototype looks like it's higher off the ground, as well, which should help the next president to avoid an embarrassing moment. There's no word on whether the Beast 2.0 will be ready in time for the next president presidential inauguration in January, but our photographers report that GM recently stepped up its testing for the limousine at its Milford Proving Grounds. Related Video: Featured Gallery The Beast 2.0 Spy Shots Image Credit: KGP Photography Government/Legal Spy Photos Cadillac Truck Sedan president Hillary Clinton the beast

2021 Cadillac Escalade ESV spied uncovered

The 2021 Cadillac Escalade made its big debut a little over a week ago, complete with its fancy interior and displays, but the company has only shown the short-wheelbase model. One of our spy photographers has picked up the slack and caught the long-wheelbase ESV model cruising around southeast Michigan without any camouflage. It's pretty much what you would expect: an Escalade but longer. But it does have a couple subtle differences. Those differences lie in the sides of the Escalade ESV where the length makes some changes. The wheelbase is indeed longer, not just the body, as evidenced by the rear wheels sitting farther back from the edges of the rear doors. Those doors are also a bit longer, so rear seat access should be a little better with this lengthened Escalade. Another change is in the stylized C-pillar. It's a bit more difficult to see since this is a Sport trim with black trim, but the C-pillar is substantially thicker, and the rear edge leans forward more than on the shorter version. This reworked trim probably helps hide the ESV's extra length somewhat. The extra thickness might hinder some rear and side visibility, too. The Escalade ESV will make its formal debut at the upcoming New York Auto Show, and we expect it will go on sale at the end of this year at about the same time as the short-wheelbase version. The extra length will probably also bring a little extra cost to the base price. Pricing for the 2021 Escalade has not yet been announced, though. It will probably be revealed closer to the luxury SUV's on-sale date. Related Video: