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Cadillac sales chief fired over policy violation

Amidst a good year for Cadillac, which is experiencing higher sales gains than any other US brand this year, the US sales chief has been fired over a policy violation, Automotive News reports.
The sales chief, Chase Hawkins, "has left effective immediately," GM spokesman David Caldwell told Automotive News. Caldwell went on to say that Hawkins' replacement would be chosen soon.
Hawkins became the US sales chief in June 2012, and before that was the regional sales director for Cadillac in the Northeast US, overseeing 168 dealerships.

Cadillac XT6 SUV will be revealed in Detroit in January

Cadillac will hold an event on Jan. 13 on the eve of the Detroit Auto Show to reveal its long-awaited new XT6 three-row crossover, Automotive News reports. The XT6 is seen as a critical product for Cadillac, which has been caught flatfooted with a lineup heavy on sedans amid the boom in crossovers and SUVs. It'll slot between the midsize XT5 crossover, and the full-size Escalade luxury SUV. Cadillac recently started selling the smaller XT4 crossover as well. The XT6 is expected to arrive in showrooms around mid-2019. We've seen several spy shots of the XT6 cloaked in heavy camouflage, including some views of the uncovered dashboard and console layout earlier this week that showed a wide, sweeping dash and elements seemingly borrowed from the CT6 sedan. Cadillac is also reportedly working on a "master brand" campaign strategy expected to be unveiled early next year, with plans to make Cadillac GM's technology leader for self-driving and electric-vehicle systems, with plans to bring Super Cruise to its entire lineup. The GM luxury brand plans to launch a new or redesigned vehicle every six months for the next three years. Related Video:

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.