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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2019 Cadillac CT6-V preorders start at $89,785

Cadillac's top-of-range sedan will start at less than $90,000, just barely. At the North American International Auto Show in Detroit, Cadillac announced it is opening preorders for the 2019 CT6-V, which will start at $89,785. Keeping things exclusive, Cadillac has 275 preorder slots available to the U.S. market for the CT6-V. It will briefly join the ATS-V and the CTS-V to give Caddy a trio of powerful sedans before the ATS-V and CTS-V bow out after the 2019 model year to make way for new models. Cadillac offers less powerful V-Sport variants, as well. The CT6-V, formerly the CT6 V-Sport, uses a Cadillac-exclusive powertrain. The twin-turbo 4.2-liter V8 makes a claimed 550 horsepower and 627 lb-ft of torque. This engine is hand-built and nicknamed the "Blackwing." It is linked to a 10-speed automatic transmission, which puts power to the ground through Cadillac's all-wheel-drive system. As an added luxury perk to buying the CT6-V, Cadillac will include 2 days at the V-Performance Academy at Spring Mountain. The trip is essentially all expenses paid, with tuition and luxury accommodation part of the package. Cadillac estimates the first CT6-V models to arrive in mid-2019. Now, it was widely reported that the Detroit-Hamtramck production facility that builds the CT6 would be among those closed by GM. Cadillac President Steve Carlisle told Automotive News, however, that the company is exploring production alternatives to keep the flagship luxury sedan for sale in the United States. Apparently, it was never actually on the chopping block, and instead, officials at the time of the plant closure announcement failed to mention that CT6 production would be moved rather than cancelled. Where that new facility would be has yet to be announced, but Carlisle told Automotive News that moving production to China, where the CT6 Plug-In Hybrid is built, is "the least-preferred option." Related Video:

Safety group pans GM’s new Marketplace in-dash shopping

When it comes to our cars, is the Internet of Things a godsend? Or a hidden menace that will create more problems than it will solve? On the same day General Motors announced it will equip newer-model cars with its in-dash Marketplace e-commerce app, a prominent safety group was shooting it down. National Safety Council President Deborah Hersman tells Bloomberg the technology will only contribute to distracted driving and hurt efforts to stem the tide of rising auto fatalities, which grew 5.6 percent to more than 37,000 in the U.S. in 2016. The National Highway Traffic Safety Administration says distracted driving was responsible for 3,477 fatalities and 391,000 injuries in 2015, the most recent year for which it has data. "There's nothing about this that's safe," Hersman told Bloomberg. "If this is why they want WiFi in the car, we're going to see fatality numbers go up even higher than they are now." Marketplace, developed with IBM, will allow drivers — or more often, one hopes, their passengers — to order coffee or food, find gas stations and reserve hotel rooms from their dashboard screens. The technology is set to be uploaded automatically to nearly 1.9 million GM vehicles model-year 2017 and later that are equipped with WiFi hotspots and compatible systems. By the end of 2018, about 4 million Chevrolet, Buick, GMC and Cadillac vehicles will be equipped with Marketplace. The app will debut with a limited number of participating retailers, including TGI Fridays, Shell, Exxon Mobil and Starbucks, with more likely to join later. Online retail giant Amazon is also partnering with automakers such as Ford to bring e-commerce capabilities inside the car through its Alexa personal assistant. While convenience is nice, one other thing is becoming clear as the IoT wedges its way into our cars: It's taking aim at some decidedly first-world problems.Related Video: Image Credit: GM Buick Cadillac Chevrolet GM GMC Technology Infotainment in-car entertainment marketplace e-commerce