2014 Cadillac Ats Standard Awd on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Autoblog's ultimate holiday rides

Over the hills and through the woods, it's the time of year when many of us visit family and friends for the holidays. But getting there can be a chore. It's cold and snowy across much of the United States, and even if the climate is favorable, the drive to grandmother's house often is not. Think back to holiday road trips of yore: They probably included crying babies, antsy children, hungover adults and frequent bathrooms stops all around. Now, we're all at different life stages here at Autoblog, and the perfect car for one staffer might be as useful as a team of Budweiser Clydesdales to another. Some of us bounce from family event to family event with children and a labrador in tow, while others prefer a quieter, simpler holiday. But whatever the endeavor, we all need wheels. With that in mind, here is the unofficial Autoblog list of the ultimate cars in which to tackle the holiday season. 2015 Ferrari FF To borrow a chestnut from Top Gear presenter James May, "As you'd expect, I've done this properly." That oddly voluptuous ruby bolide in the photo above? It's a 2015 Ferrari FF – all 652 all-wheel-driven horsepower of it. What makes a Ferrari the ideal for holiday time in PaukertLand? My Midwestern winter breaks are wonderful, but they're typically frenetic and slushy, involving a lot of schlepping from house to house and even city to city, not to mention inevitable last-minute runs for forgotten presents and dinner ingredients. Needless to say, a powerful V12 is a welcome ally for such duties. And this one isn't just a friend when the road is clear. The FF has been gifted Ferrari's novel 4RM AWD system, and despite sitting lower to the ground than, say, an SUV, it's a pretty effective tool for real winter driving, especially when outfitted with a set of snow tires. Unlike other Ferraris, it's also a rather practical thing, with legitimate seating for four adults and 15.9 cubic feet of cargo space – that's precisely as much room as a Mercedes E-Class – and you can fold the rear chairs and cram 28.2 cubes-worth of holiday cheer in the back. Okay, so it's far from cheap and fuel economy isn't that great, but who cares? Just drop a paddle-shifted gear or two, bury the throttle and Repeat The Sounding Joy. Ain't the holidays grand? – Chris Paukert Executive Editor 2015 Chevrolet Tahoe My Mom gives out more presents than any other human being I've ever encountered.

2020 Cadillac CT5 loses the fake scoop

Well folks, the inevitable has happened. The 2020 Cadillac CT5 luxury sports sedan prototype has shed its hood scoop. Yes, we're as disappointed as you are that instead of being outrageous and brash, Cadillac is still going to try to be classy, understated and luxurious when it comes to its mainline models. And yes, we're being sarcastic here ... but there's a part of us that would kind of like to see the scoop survive. Anyway, the good news is that the scoop is only one of a few bits of fake bodywork and camouflage that the CT5 has shed. As such, we get our best look yet at the new Cadillac sedan, and it looks pretty good. The grille is very wide and not nearly as tall as the prominent prows of current Cadillacs. It actually doesn't even look as tall as the grille of the Escala concept that inspired the CT5's design. The profile of the CT5 isn't too radically different from existing Caddies, with a long hood and a short trunk. It is still a conventional sedan, though, and not a sedan-like hatchback like the Kia Stinger and Audi A5 Sportback and A7. This is evident by the open trunk lid our spy photographer caught. The taillights also continue to be slim and vertical, though we can't quite tell if they will have a horizontal elements at the bottom like on the XTS and XT4. The car also has very bold and thick angular exhaust tips. We expect the CT5 will go into production in 2019 as a 2020 model, and it will likely take the place of both the CTS and ATS, but not be much smaller than the CTS. It will likely use versions of existing Cadillac engines including the 2.0-liter turbo four-cylinder, naturally aspirated 3.6-liter V6, and twin-turbo 3.0-liter V6. We wouldn't rule out the 4.2-liter twin-turbo V8 for a potential CT5-V in the future. Related Video: