2012 Cadillac Cts Premium Wagon 4-door 3.6l on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

How GM's grueling 24-hour test gets the kinks out of its performance cars

One of the biggest challenges automakers face when designing a high-performance car is making sure that it is both fast and reliable. For General Motors, any car that might be taken to the track by its owner - like the Corvette, Camaro Z/28 (shown above) and the Cadillac CTS-V, for example - undergoes a rigorous and strenuous 24-hour test by engineers at the Milford Proving Grounds, as pointed out by Car and Driver.
We've posted on this topic in the past - on a video showing the Camaro ZL1 being brutalized, for instance - but this article gives a more in-depth look at what actually happens behind the scenes... including what that poor ZL1 went through. Though the test isn't for 24 hours straight, the cars are pushed as hard as possible by some of GM's best drivers with only the brakes and tires replaced frequently.
We don't want to ruin the fun for you, but it is an interesting article that tells just some of what GM does to develop its sports cars. Check out the full article over at Car and Driver for the rest of the story.

Cadillac Escalade driven by Tony Soprano for sale

If you're a fan of The Sopranos imagining a trip to the Bada Bing, then check out this white 2003 Cadillac Escalade ESV for sale by RR Auction. James Gandolfini drove this luxury SUV in the role of Tony Soprano for the last three seasons of the mafia-themed series. Gandolfini also signed the interior to give you something to show off to your buddies. If you've ever watched the show, you've almost certainly seen this white SUV before. According to the auction listing, the series featured two Escalades, and this one was used for exterior shots. The Caddy even starred in an action scene in season 5 when Tony chased after Phil Leotardo. Gandolfini's signature appears inside twice: once with "Thanks for the truck, James Gandolfini" and again with just his name. The auction also includes a letter of authenticity that's signed by the actor, and a second document asserts the SUV's use in the series. Apparently, Gandolfini had a habit of signing messages in his vehicles from the show – at one point he wrote a threatening "Be nice to my car" message in a red Chevrolet Suburban from earlier episodes. The auction for Tony's Escalade runs from November 12-19, which still leaves plenty of time for a meeting of the families to decide to buy it. Bidding starts at $5,000, and according to The Drive, the consignor estimates a final price between $30,000 and $50,000. This sale should at least come to a more definitive end than The Sopranos did. Related Video: