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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

2020 Cadillac XT6 Sport First Drive Review | An unexpectedly strong performer

Cadillac is in an unenviable position right now. Over the past few years, it developed some excellent driving sedans just in time for the world to demand nothing but crossovers. Now it’s working fast to get more crossovers on the market besides the XT5. Its latest is the 2020 Cadillac XT6, a large three-row luxury crossover designed to slide under the enormous Escalade and provide less truck-like driving characteristics. And while it has an underwhelming wrapper, itÂ’s actually a refined, capable and spacious luxury crossover. Still, it must be emphasized that the Cadillac XT6 does not make a strong first impression. The Escalade is brash, bold and above all, big. That's exactly what's been historically expected from Cadillac, but the XT6 just looks like any three-row crossover with some creased lights and lines that help make it look like a Cadillac. ItÂ’s not ugly, but it's not memorable, either. The interior is a mixed bag. The materials are impressive, with interior panels covered in leather and suede in a loaded Premium Luxury version we drove (we haven't had a chance to see a base version). The other trim level, the Sport, gets real carbon fiber trim thatÂ’s made more interesting with copper wires woven into the material for a metallic glint. ThereÂ’s real metal trim throughout, too, from the shift paddles to the nicely weighted infotainment and volume knobs. Unfortunately, the actual dash design looks uninspired and even a little cheap. This is something that weÂ’ve noticed on many GM vehicles, and what seems to be the culprit is that every panel is oddly chunky and blunt. There are no crisp or sharp edges, no thin details, no "wow" moments. The seats arenÂ’t particularly impressive either, as theyÂ’re flat and not very supportive. More lumbar and bolstering would help. The interior is at least spacious, with loads of head, leg and shoulder room in the first two rows. The third-row seat is even usable by adults, at least for short trips since head- and legroom are tight and the seat itself is low. It's similar to what you'd find in the more expensive BMW X7, but less than a Buick Enclave or most non-luxury three-row crossovers. Access to the third row is quite good thanks to the far-sliding second row, and it folds away into the cargo floor at the push of a button at either rear door. There are also USB outlets for every seating position, another thoughtful touch. Once the Cadillac XT6 is on the road, it has some impressive aspects.

Cadillac confirms new flagship to be built in Detroit next year

"The objective for this upcoming model is to lift the Cadillac range by entering the elite class of top-level luxury cars." - Johan de Nysschen
Cadillac confirmed Friday morning it will build its new flagship sedan, expected to be called the LTS, starting in late in 2015 in Detroit.