1965 Buick Skylark on 2040-cars

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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

GM laying off more than 4,000 workers Monday morning

According to reports from Automotive News, The Detroit News, and CNN, General Motors plans to begin laying off more than 4,000 salaried workers starting Monday morning. In a statement to AN, a spokesperson for the automaker said, "We are not confirming timing. Our employees are our priority. We will communicate with them first." We've been expecting layoffs at General Motors since November, 2018. At the time, the Detroit-based automaker announced it would seek to shed 8,100 salaried employees, shut down five assembly plants in North America, and kill off several slow-selling models. One month earlier, GM offered buyout packages to 18,000 workers and said it would seek to cut its global workforce by 25 percent. A spokesperson said at the time the moves were "proactive steps to get ahead of the curve by accelerating our efforts to address overall business performance." The cost-cutting moves are expected to save GM up to $2.5 billion in 2019 and as much as $6 billion by 2020. David Kudla, CEO and chief investment strategist of Mainstay Capital Management, referred to the impending culling as "Black Monday" and told The Detroit News that the layoffs would begin around 7:30 a.m. and continue in waves throughout the coming days and weeks. GM plans to deliver on its fourth-quarter and full-year 2018 earnings report on Wednesday. President Donald Trump plans to deliver the annual State of the Union address a day earlier on Tuesday. We expect to hear plenty more from both sides over the next several days.

2018 Buick Enclave slims down for spy shots

Most vehicles are refreshed every five years or so. New technology and styling is required to keep up with the latest trends. Although this cycle is common, there are some vehicles, like the Buick Enclave, that seem to stick around far past their expiration date. We now have spy shots of what appears to be the nine-year old Enclave's replacement. Although the vehicle in the photos is completely covered in camouflage, we can make out the new Buick family grill. There are a set of LED running lights up front and what appear to be a location for foglights toward the bottom. The camo covering is cut in places to allow gaps for sensors, presumably for parking and other driver aids. Out back, the rectangular taillights don't appear to be production ready. The whole rear, especially the glass, looks smaller than the outgoing model, though it is difficult to properly tell through the camouflage. The rear bumper has wide cuts for the dual exhaust pipes, and again the camo has cutouts for sensors. The side profile reveals the biggest change with the new Enclave. The current version shares a platform with the Chevrolet Traverse and the original GMC Acadia, some of the largest vehicles on the market. The all-new 2017 Acadia scaled down in order to compete against midsize crossovers and now has more in common with the smaller, Chinese-built Buick Envision. That doesn't mean the Enclave and Acadia are entirely separate. Both the Enclave and upcoming Traverse will ride on a stretched version of the Acadia platform. The general profile remains the same, but it's apparent that the vehicle in these photos is longer than the new GMC. Most other details are speculation. The Enclave will most likely arrive with GM's 3.6 liter V6. With the introduction of the Envision, the Enclave is expected to move upmarket to compete against the Acura MDX and Volvo XC90. Because of the slightly narrower shape, passenger seating is expected to fall to seven. The new crossover will probably lose a bit of weight with the redesign. The new Buick is expected to debut next year as a 2018 model. Look for the reveal of the Chevrolet Traverse replacement as well. Related Video: Featured Gallery Buick Enclave Spy Shots View 20 Photos Spy Photos Buick Crossover