Survivor 1970 Buick Riviera, Console, Buckets, Posi on 2040-cars

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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

2024 Buick Envista Cupholder Mega Test: Will the Nalgene bottle fit?

Buick has launched its newest, most-affordable vehicle. The 2024 Buick Envista slots below the Encore GX, starts below $25,000 and is a comfortable and quiet thing. It looks pretty good, too, I think. You can read all about it in my first drive review, and if you have, you've probably been wondering, "Well, what about the cupholders? Will my goofily large water bottle fit?" Despite water being provided on the drive, as you can see from the disposable bottles in the background of these photos, I went through a liter of diet cola from my Nalgene water bottle on the cross-town trek to the event, so it came along for the drive with me. Up front, we've got a pair of cupholders in a fore/aft orientation. They look fairly typical in every way, including size, which doesn't bode well for the 'gene. I could feel the dull disappointment as I lowered the bottle toward the cupholder. Indeed, it doesn't fit.  At first glance, the front door pocket looks like it could work. That little divider is worrisome, though. Adsheartlikins! So close. As you can see in the video further below, after staunchly rejecting the Nalgene, a second attempt shows it'll slip in just a little bit, but not enough to properly hold the thing. The front occupants, it appears, are out of options. But what about the people in the back? There are no cupholders on the back of the center console, nor is there a center armrest to fold down from the seat. Straight to the door pocket it is. The rear door pocket looks like a shortened version of the ones up front. Inauspicious, but we still have to cross our fingers and check it. No surprises here. Just more disappointment. So while the rear passengers can enjoy a healthy amount of legroom, they can't enjoy a more-than-healthy amount of water from their Nalgene unless they hold it or let it roll around on the floor. I still liked the Envista, though. It's worth a look if you want a budget car that doesn't feel cheap. Disclaimer: Autoblog accepts vehicle loans from auto manufacturers with a tank of gas and sometimes insurance for the purpose of evaluation and editorial content. Like most of the auto news industry, we also sometimes accept travel, lodging and event access for vehicle drive and news coverage opportunities. Our opinions and criticism remain our own — we do not accept sponsored editorial.

GM recalls 3.6 million vehicles for airbag-software problems

The Basics: General Motors is recalling 3.64 million vehicles across its lineup for an airbag-related issue. The recall covers the 2014-2015 Buick LaCrosse, Chevrolet SS, and Spark EV; 2014-2017 Chevrolet Corvette, Trax, Caprice PPV, Silverado 1500, Buick Encore, and GMC Sierra 1500; and 2015-2017 Chevrolet Tahoe, Suburban, Silverado HD, GMC Yukon, Yukon XL, Sierra HD, Cadillac Escalade, and Escalade ESV. The Problem: Affected vehicles have a sensing and diagnostic module that controls the airbags and seat-belt pretensioners. The software it uses has a defect that can prompt the module to run a diagnostic test under specific driving conditions, which will also deactivate the front airbags and pretensioners. This means that it would be possible for those safety systems to not activate in a crash, potentially leading to injury or death. Injuries/Deaths: General Motors began an investigation that led to the recall after a 2014 Silverado was involved in a crash in which the airbags did not deploy. No information was given as to injuries or deaths. The Fix: Owners can bring their vehicles to a local General Motors dealer where a software update will be installed to fix the issue. The fix will be free of charge. If you own one: General Motors will contact owners of affected cars, and owners can check whether their vehicles are affected by visiting entering their vehicle identification numbers at either the GM Owner Center website or the NHTSA website. Owners can then schedule a time to have the update installed. Related Video: