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2017 Buick LaCrosse First Drive

The 2017 Buick LaCrosse seems destined to never get the credit it deserves. It's bound to be dismissed as just another full-size sedan relic, ignored by those who habitually visit their Lexus dealer every few years for a new ES. This new LaCrosse will inevitably be overshadowed in the Buick showroom by SUVs and never fully appreciated by the majority of its buyers who simply want a big, comfy, and quiet car. That destiny would be a shame. The completely redesigned LaCrosse is now a legitimate luxury car, not because advertisements say it is, but for the way it drives, the way it looks, and the way it cossets you inside. The former is really the most impressive, since it's also the most surprising. During the LaCrosse press launch in Portland, Oregon, Buick boasted how comfortable and exceedingly quiet the car is, and indeed, it isolates road imperfections and allows for a pair of low talkers to converse in subdued tones. The big Buick sedan's low-effort steering will also satisfy the nice-and-easy tastes of most drivers. The best way to describe driving the LaCrosse is "unwaveringly pleasant." Yet, during that pleasant drive, road dips and mid-corner undulations don't make the comfort-tuned suspension bob and bound like its competitors might. Its body control and generally planted nature encourage speeds and confidence to creep ever so higher through successive sweeping corners on Oregon's densely forested Mist-Clatskanie Highway. Even that low-effort steering demonstrates precision, linearity, and just enough feedback to further spur on such a pace. This unexpected capability is best observed on cars equipped with the optional 20-inch wheels, which supplant the standard 18s and, more importantly, bring with them Continuous Damping Control (CDC) and GM's HiPer Strut front suspension, which is designed to quell torque steer and further improve cornering grip. You don't even have to engage CDC's firmer Sport mode to appreciate the LaCrosse's surprisingly sharp road manners. "We unleashed the engineers," chief engineer Jeffrey Yanssens said after our test drive. "I told them, 'I don't care how much it costs. I want you to know your system and I want your system to be the best it can be. What do you have to do to make that happen and what can I do to enable you to make that happen?'" Yanssens is honest and clearly proud of his team's work.

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Buick Regal lives on in China, gets visual and tech updates

Axed from the American market after the 2020 model year, the Buick Regal lives on in China. It's selling well enough across the Pacific for the General Motors-owned brand to justify investing in a round of updates that includes a new-look exterior design and more interior tech. Chinese buyers only have access to the sedan variant of the Regal; the TourX wagon briefly sold on our shores isn't available. The facelift includes sharper-looking headlights, a big grille that occupies most of the space on a redesigned front bumper, and Buick's new logo. Not much has changed when you look at the Regal from the side, it still features an upswept line that runs across the bottom of both doors, and Buick chose not to publish photos of the rear end which strongly suggests little has been updated. New wheel designs are available as well. Most of the changes made to the interior fall in the technology basket. Buick notably added its QuietTuning noise-cancelling function, which promises to make the cabin quieter, while shift-by-wire technology frees up space for two big cupholders on the center console. Connectivity is part of the package, too: Buick's eConnect infotainment system includes an artificial intelligence-powered Baidu voice assistant. Power for China's Regal comes from a turbocharged, 1.5-liter four-cylinder engine whose output hasn't been released. Alternatively, the list of options includes a 2.0-liter turbo-four rated at 233 horsepower and 258 pound-feet of torque. It spins the front wheels via a nine-speed automatic transmission. In contrast, the Regal sold here was available with anywhere from 250 to 310 horsepower depending on the trim. Pricing for the 2023 Buick Regal starts at 159,800 Chinese yuan, which represents around $22,400. China is the Regal's last bastion. Buick left the sedan segment in the United States after it swept the Regal out of its range in 2020, and no evidence credibly suggests that a successor for our market is in the pipeline. Opel — which General Motors sold to Peugeot in 2017 — developed the Regal and sold its own version of it called Insignia across Europe until 2022. Here again, the model won't be directly replaced. Continuing our global tour, Australia-based Holden tried to market a variant of the Insignia as a replacement for the rear-wheel-drive, V8-powered Commodore from 2018 to 2020. The model flopped and retired after a lackluster career, and Holden closed shortly after. Related video: