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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

2022 Buick Enclave Review | More style and features doesn't mean better

The Buick Enclave has been updated for 2022, and it delivers some added style and additional features, it also doesn't do anything to lift Buick's three-row SUV beyond average for the segment. For the most part, the 2022 Buick Enclave is the same as it was when this generation launched for the 2018 model year. On the plus side, it has a powerful V6 and a smooth transmission. The cabin is incredibly spacious, and additional standard safety features are certainly welcome. The base price is also quite low for three-row premium SUVs at just under $44,000. Where this biggest of Buicks falls short is in the finer details. The engine isn't well isolated, allowing coarseness into the cabin. The cabin also doesn't rise to the level of Lincoln, Acura, Infiniti and Volvo -- brands that aren't exactly the upper crust of luxury, but certainly beyond Ford, Chevy or Honda. For instance, while its controls are easy-to-use, the buttons and knobs feel low rent and are obviously shared with cheaper GM models. There isn't anything that makes it particularly stand out from the competition, either. So while the Enclave is spacious, affordable and decent enough to drive, we think there are nicer options wearing luxury badges as well as vehicles like the Kia Telluride and Hyundai Palisade that surpass it in their uppermost trim levels.  Interior & Technology | Passenger & Cargo Space | Performance & Fuel Economy What it's like to drive | Pricing & Features | Crash Ratings & Safety Features What's new for 2022? The Enclave gets a variety of small updates mainly consisting of styling changes and feature additions. The exterior features new front and rear designs with new LED lighting front and rear. New wheel designs and exterior colors are also available. Inside, it's nearly identical to last year's model except for a new steering wheel, new push-button shifter and updated seat designs. A variety of other features have been added either as standard or as options such as a wireless phone charger, wireless Apple CarPlay and Android Auto, a power sunshade for the rear sunroof, a front camera, head-up display, rear-pedestrian alert, adaptive cruise control, rear camera mirror and surround view camera. Furthermore, lane-keep assist, blind-spot monitoring, automatic emergency braking with pedestrian detection, rear cross-traffic alert and automatic headlights are now standard. What are the Enclave interior and in-car technology like?

Automakers' sound systems: Crank it, don't yank it

Years ago, one of the first things most music lovers did after buying a new vehicle was drive to an aftermarket stereo shop to get the crappy stock components swapped for better gear. And you'd typically get not only better sound but also more bang (and boom) for your buck. But in the past decade or so, the overall quality of OEM audio has dramatically increased, while car electronics became more complex, removing the incentive for most new vehicle owners — and all but the most hardcore DIYer — to start from scratch. In 2010, I did a comparison of the average costs for OEM electronics vs. similar offerings from the aftermarket, and back then automakers' stock premium systems were by far the best bargain — and are probably an even better value now. The premium 14-speaker, 1,200-watt JBL system in the all-new 2019 Toyota Avalon is a prime example of this trend. It's standard on the top two Limited and Touring trims and is available as a $680 audio upgrade on the XLE and XSE. I doubt you can even buy 14 speakers and 1,200 watts of amplification from the aftermarket for 700 bucks, much less have it all installed. And because the system is bundled with Toyota's Entune infotainment system, Apple CarPlay and a surround-view camera, removing the head unit means you would likely lose these features. Another advantage of OEMs and their audio partners is they can design the car around the audio system. In the past, automakers would typically place speakers where convenient for packaging, not for optimal sound reproduction, and audio engineers were forced to compromise. But as with the Avalon's premium JBL audio system, this is starting to change. At a recent behind-the-scenes peek for media into the process of developing the system, Toyota and Harman engineers delved into the minutia of sealing the inner panel of the front doors to create an enclosure for 6x8-inch woofers, making space in the pillars for JBL horn tweeters and extensively measuring the acoustic properties of the interior to tune the sound to the space. I'm met some creative and skilled car stereo installers, but none with a degree in psychoacoustics. The system is also the first to feature Quantum Logic Surround that creates a multi-channel listening experience from two-channel sources. And it includes Harman's Clari-Fi processing that "rebuilds key details lost" in compressed audio formats used by streaming music services and MP3s.