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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

1969 Buick Riviera is latest Hot Wheels Legends finalist

The Hot Wheels Legends Tour traveled to Southern California, one of the bastions of car culture in the United States, to find the next custom-built car that it will add to its catalog of scale models. The winner of the latest stop is a 1969 Buick Riviera turned into a head-turning lowrider. Owned by Mario and Nora Zamudio of Los Angeles, the big coupe is finished in a color called Pagan Gold and fitted with bright wire wheels. The husband-and-wife team spent four years working nights and weekends to build the Riviera. They removed the exterior trim pieces to achieve a cleaner look, spent a considerable amount of time detailing the engine bay and fitted a hydraulic suspension system. The interior received the custom treatment as well. Pagan Gold accents on the dashboard complement the exterior, there's an aftermarket steering wheel with three bright spokes, and the beige and brown upholstery finishes to the look. Readers familiar with Riviera models from the 1960s will notice that some of the switches aren't original; they're used to control the hydraulic suspension. Power for this Riviera comes from the original 430-cubic-inch (7.0-liter) V8, which was rated at 360 horsepower and 475 pound-feet of torque in 1969. It spins the rear wheels via a three-speed automatic transmission, and we bet it sounds excellent. One Buggy Mud Muncher Raptor View 13 Photos This eye-catching Riviera will move on to the semifinal round this fall, where it will compete against previous winners for the chance to get scaled down into a Hot Wheels model. The list of past winners is stunningly diverse: it includes a Volvo-powered 1968 Volkswagen Beetle, a kei truck turned into a monster truck, and a 1973 Toyota Celica powered by a General Motors-sourced V8 and nicknamed Tokyo Trans Am. Related Video: Buick Wildcat EV Concept Walkaround

2024 Buick Envista revealed as a good-looking, quite-affordable crossover 'coupe'

Buick has a new entry-point for the brand, the 2024 Envista. The new model shares much with its mechanical twin, the Chevy Trax, including a very low base price of less than $24,000. But as you can see, it skips the traditional crossover shape for a more coupe-like roofline. Unsurprisingly, the Envista gets the Wildcat EV design language with a big, frowning grille and scowling LED lights. In profile, it looks longer and lower than the Encore GX, but not just because of the roofline. It's less bulky around the wheel arches, and the ends aren't so blunt and bulbous. Three trims are available for the Envista, and they have some design distinctions. The base trim is the Preferred, and then there are the ST and Avenir trims. The ST is pictured at top with its dark grille and black-painted fender flares, mirror caps and 18-inch wheels. The Avenir (pictured below) gets body-color trim and a bright metal grille and matching 19-inch wheels. 2024 Buick Envista Avenir View 9 Photos Inside, the Envista looks very much like the Encore GX. The dash design is nearly the same, save for slightly different upholstered panels and screen surrounds. It has the same 8-inch instrument display and 11-inch infotainment touchscreen. Trims get different topstitching, with the ST getting swoopy blue stitches, and the Avenir getting more toned-down, more geometric gray stitching. Cargo space comes in at 20.7 cubic feet behind the rear seats, and 42 cubes with them folded. The Envista uses the Trax platform, and that means it comes with only one powertrain: a turbocharged 1.2-liter three-cylinder. It makes 136 horsepower and 162 pound-feet of torque. The only transmission is a six-speed automatic, and it only sends power to the front wheels. Two suspension setups are available, one of which is a simple torsion beam, and the second adds a Watts linkage. The latter comes on all Avenirs with 19-inch wheels. As with Trax, pricing is very affordable, with the base Preferred starting at $23,495, including destination fee. The ST rises to $25,195, and the Avenir tops the range at $29,695. That puts about $3,000 of space between the Envista and the Encore GX at every trim level. Orders open for the Envista this summer. Related video: