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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

Buick Regal GS and troupe of basketball dribblers make great beats

The 166 videos posted by YouTube music video maestro Kurt Hugo Schneider have been watched almost half a billion times. When Coke wanted to do something musically inclined and a little different, it called KHS, and the result was the video Little Talks.
Buick appears to be the next blue chip in line, and KHS' melodic celebration of the 259-horsepower Regal GS is called Epic Basketball + Car Beat. In it, a red Regal sits at center court in Venice Beach, California while a cast of ridiculous dribblers make music with and around the sedan.
We'll let the music speak for itself, which it does quite well in the video below.

2022 Buick Enclave revealed with a handsome new look

Here is the 2022 Buick Enclave! That's all now. Move along. At least, that’s according to Buick, which offered no information beyond these two photos. We know itÂ’s for the 2022 model year, and we know it will go on sale “later this year.” The visual changes are obvious enough on their own. It amounts to what weÂ’d expect a mid-cycle refresh would look like. Buick gave it a totally new front and rear. WeÂ’re most taken by the new look up front, though. That grille gives it the presence it was lacking before, and the horizontal slashes meeting in the middle at the Buick logo are a nice touch. New LED headlights are slimmed way down and tuck in neatly under the hood. Even the lower bumper adds some pizazz with swooping lines and a handsome, verging on sporty, finish. Nothing much changes in the middle, but sharp LED taillights steal the show in back. TheyÂ’re still connected by a central trim piece, but itÂ’s been darkened and massaged to a cleaner look. Buick also looks like it has gone for a concealed exhaust design — it had a visible dual exhaust pipe exit before. The last obvious change is a new set of dark-painted wheels. There are certainly a number of tech updates to be found on the interior, but Buick isnÂ’t talking about (or showing) those yet. WeÂ’ll have to wait for a later date to know every last detail of the refreshed Enclave. For now, the styling changes are a nice change of pace and make it look far more appealing. Related video: