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Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video:

2015 Buick Verano gets styling tweak, loses 6-speed manual

Well, all good things must come to an end. For 2015, the Buick Verano's experiment with a manual transmission will cease, as the American manufacturer has announced it will discontinue the 6MT in the turbocharged version of its compact sedan. According to Buick, the take rate on the Verano Turbo 6MT was (unsurprisingly) low, leading to its discontinuation.
That's not the only bit of news for the Verano, though. After a few years on the market, Buick has seen fit to refresh the popular sedan. The visual changes aren't huge, really, with subtle tweaks to the headlights and taillights. We'd bargain that the average passer-by wouldn't notice a difference between the two.
The main aesthetic change is a new appearance package, available on the mid-range Convenience and Leather option groups. Unimaginatively called just that - Appearance Package - it offers up a new paint color, Desert Dusk Metallic, as well as a grille treatment and a rear spoiler. The new package is, however, limited to naturally aspirated models.

GM throttles back Chevy Malibu, Buick LaCrosse production over swollen inventories

As inventory of the Chevrolet Malibu and Buick LaCrosse continues to pile up, General Motors will be idling its Fairfax Assembly Plant for two weeks, according to Automotive News. This move comes about a month after the plant was shut down for three weeks in late December and early January for the same reason. As of January 31, the GM had a 94-day supply of Malibu stock while the LaCrosse was a little worse with a 117-day supply.
Just last week, GM announced that it would be investing $600 million in upgrading this plant, but it's unclear what future plans the company has in store for Fairfax considering slow sales of both the plant's models. We do expect a refreshed and more luxurious LaCrosse shortly and an early design update for the Malibu to be announced at some point this year, although we have had no official word as to when either will happen.