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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Buick's Velite 5 is a rebadged Chevy Volt for China

There's nary a mention of the famous Chevy Bowtie badge in Buick's press release for its new Velite 5. No shoutouts to the extended-range Volt, with which the Chinese-market Velite clearly borrows its hybrid gasoline/electric technology. But that's okay; to borrow an adage, if it looks like a duck, swims like a duck, and quacks like a duck, it's probably a duck. And, as you can see from the image above, the Buick Velite 5 is a duck Volt with a Tri-Shield badge. The Velite 5's 1.5-liter engine and lithium ion battery pack provide up to 466 miles of range, with the first 62 miles or so coming on battery power alone. That's more range than Chevy quotes for the Volt, so we're not sure what methodology Buick is using to calculate mileage. Still, even if it's more like the Volt's estimated range of 53 real-world miles, it would be enough for many Chinese drivers to avoid the gas station altogether. Buick showed off a Velite Concept late last year that doesn't appear to share much at all with this new Volt-based production model. But since the brand is promising more plug-ins and EVs in the coming years, we wouldn't be surprised to see further models carrying the Velite moniker, perhaps one based on the all-electric Chevy Bolt EV. Related Video:

Man arrested after teaching his dog to drive a Buick 100 mph

A Washington state man riding shotgun in an old Buick was arrested after fleeing a hit-and-run incident and leading police on a high-speed chase on an Interstate freeway. Meanwhile, the driver, his pet pit bull, got off scot-free. Such was the scene Sunday near Seattle, where police arrested a 51-year-old man from Lakewood, Wash., who told them he was teaching his dog how to drive. The man was apparently steering the car from the passenger seat. Reports say the man, whose name was not released, was driving his 1996 Buick on Interstate 5 when he allegedly struck two vehicles in South Seattle near the Boeing Access Road and then fled north on I-5. The car was spotted on the interstate near the Snohomish River in Everett, and officials told KOMO-TV the vehicle was driving more than 100 miles per hour when they began pursuit. The vehicle left the freeway near the Stanwood exit — 57 miles north of the hit-and-run — and then drove onto the nearby Centennial Trail, a rails-to-trail bike path. The chase finally ended after police were able to deploy spike strips. Police found the man seated in the passenger seat and his dog behind the wheel. The man appeared to have been steering for the canine. The man was arrested on suspicion of DUI, reckless driving and hit-and-run feeling eluding. Weird Car News Buick