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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

2018 Buick Regal GS : The 310-hp American hot hatch

Buick has spent the last decade shredding its perception as the low-level luxury vehicle for geriatrics, but the brand hasn't always been associated with that crowd. In fact, ask some enthusiasts and you'll hear about the GM 3800 series engines, IndyCar racing, and the mythical GS and GNX. In that high-octane theme, GM pulled back the curtain on the all-new, all-wheel drive, 310-horsepower 2018 Buick Regal GS Wednesday morning in Milford, MI. The GS is basically a sport-tuned version of the all-new Buick Regal. We've seen the standard and high-riding wagon variants, but this is our first look at what's likely to be the enthusiast pick. The Regal GS uses the five-door sportback bodystyle from the standard car (though a GS version of the TourX would be awesome), swiped from GM's soon-to-be former German division, Opel. While a number of automakers are downsizing engines, Buick is soldiering on with its tried and true naturally aspirated 3.6-liter V6, in this guise making 310 horsepower and 282 lb-ft of torque. Power is sent to all four wheels through a nine-speed automatic. The all-wheel drive system uses a twin-clutch setup and has been tuned specifically for the GS. The Regal GS makes more power than both the Acura TLX A-Spec (290 horsepower) and the Lexus IS350 F-Sport (306 horsepower). The V6 features both cylinder deactivation and auto stop/start for better fuel economy. The fully independent suspension uses the second-gen Continuous Damping Control (CDC), capable of 500 adjustments per second. Selectable modes allow the driver to tailor the car to fit the situation. Large Brembo front brakes are surrounded by standard 19-inch wheels and tires. The exterior gets a few styling changes like a sporty front and rear fascias, a small rear spoiler, and plenty of GS badges. Inside, the Regal GS gets unique sport seats with integrated headrests and adjustable lumbar and thigh bolsters. They even come standard with heating, ventilation, and massaging functions. The driver faces a GS badged flat-bottom steering wheel and GS-specific pedals. A full-color heads-up display is optional. Available safety features include front pedestrian braking, lane keep assist with lane departure warnings, forward collision alert, automatic emergency braking, and adaptive cruise control. The real key for the success of the Regal GS could be pricing.

Buick to add more GS models?

Buick may not be the first name that comes to mind when you think of performance automobiles, but fans of the brand know what letters to look for. If you believe the reports, there's a new GNX and Grand National on the way, but in the meantime, Buick may offer more GS models to fill the void.
Currently, the Regal is the only model available as a GS (pictured above), packing the same 259-horsepower turbo four as the Regal Turbo but enhanced with key suspension, brakes and rolling-stock upgrades. As Car and Driver notes, similar upgrades could easily be applied to the Verano and LaCrosse, although maybe not the Encore or Enclave crossovers. Of course, Buick would still have to steer clear of Cadillac's Vsport line, but that doesn't mean it doesn't have a little room to play.