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Buick Electra-X concept teased for Chinese audience

Buick is about to show its largest market, China, how the brand does an electric vehicle specifically for that clientele. The Tri-Shield released two images of the shark nose that will grace its Electra-X concept, a follow up to the Electra concept that debuted at the Auto Beijing in 2020. Instead of the 583-horsepower, high-riding, thick-bodied fanciful sedan of yore, the Electra-X should be a much more production-ready version of what Chinese buyers can expect. Buick China said that "The Electra-X concept takes Buick's innovative thinking and imagination of future electric mobility to the next level. It is designed to provide a safer, smarter and more desirable EV experience, building on Buick's deep understanding and insights of local consumers toward electrification and intelligent driving." This will be a different vehicle than the "groovy" EV concept Buick showed its American audience in February of this year, although there are similarities. Buick China also said of the Electra-X that it is "defined by the brand's all-new design language" that embodies "distinct and forward-looking styling, along with an airy interior." Another design trait will be slim, sloping DRLs, seen on the Chinese and U.S. concept teasers, with slight differences. The Asian market can also expect minimal surfacing, an ornate grille treatment, side mirror cameras, and trim A-pillars. Tech-wise, Buick says the Ultium-based product will come with Super Cruise and its Virtual Cockpit System. The China debut happens next month at 2022 Buick Brand Day. Our groovy EV debuts this summer, the automaker planning to have two electric vehicles in U.S. showrooms by the end of 2023. The Electra-X could give big clues about what's headed our way. Related video:

Buick Encore, Chevy Trax reportedly dead after 2022

The Buick Encore will not get an encore, and the Chevrolet Trax is dead in its tracks. Separate unverified reports say the two crossovers, which are essentially identical underneath the sheetmetal, will retire at the end of the 2022 model year without being directly replaced. Citing anonymous sources, enthusiast website GM Authority wrote that production of the Encore and the Trax is scheduled to end in the third quarter of 2022. Both models are manufactured in Bupyeong-gu, South Korea, and General Motors will reportedly use the extra production capacity to build more examples of the Trailblazer, which outsold the Encore and the Trax combined by a significant margin in 2021. General Motors hasn't commented on the report, but we wouldn't be surprised if the end is indeed near for the Encore and the Trax. Buick released the Encore for the 2013 model year, and Chevrolet launched the Trax for 2015, but the model made its debut as the Opel Mokka in 2012. It's at the end of its life cycle, and sales figures reflect this: 20,072 units of the Encore were sold in America in 2021, a drop of 52% compared to 2020, while 42,590 examples of the Trax found a home, a 60% decline. It's further proof that Americans don't like small cars. Viewed in that light, the decision not to replace either crossover makes perfect sense. If the report is accurate, the Encore GX (which is not related to the Encore in any way) will enter the 2023 model year as Buick's entry-level model. The situation is a little more complicated at Chevrolet: The pocket-sized Spark is on its way out in 2022 as well, meaning that the Trailblazer will become the entry point into the range. It's a different story in Europe: Opel, which is now part of the Stellantis group, released the second-generation Mokka in June 2020.

Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video: