1971 Buick Riviera Base Hardtop 2-door 7.5l on 2040-cars

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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

2018 Buick LaCrosse gets a mild hybrid model, lower price

Update: Buick provided us with horsepower and fuel economy figures. The text has been updated to reflect this. Buick is rolling out a variety of updates for the 2018 LaCrosse, including a new mild eAssist hybrid. Like the previous generation LaCrosse and Regal eAssist models, this one features a small electric motor and an equally small battery pack that together augment rather than supplant the gasoline engine. The motor, attached to a 2.5-liter four-cylinder engine, helps to make takeoffs smoother and provide additional torque on demand. The gasoline engine still does the majority of the work, though. Combined, the powertrain produces 194 horsepower and 187 pound-feet of torque. It will also allow the LaCrosse to get 25 mpg in the city, and 35 mpg on the highway. While the electric powertrain doesn't provide primary propulsion, it does come with other benefits. The small battery means the LaCrosse maintains a folding rear seat. The battery also provides power to accessories when the engine shuts off at a standstill. This mild hybrid powertrain will be the standard engine for all 2018 LaCrosses, and they come with a lower base price. The 2018 model will start at $31,415, which is about $1,500 less than the lowest priced 2017 V6 LaCrosse. The V6 will still be available as an option, and Buick has updated it, too. The 2018 V6 models will also all come with a new 9-speed automatic transmission. The new LaCrosses will go on sale this fall. Related Video: Image Credit: Buick Green Buick Hybrid Luxury Sedan

Small number of 2013 Buick Encore models recalled for loose steering wheel

General Motors has issued a recall and a stop sale for the 2013 Buick Encore due to an issue that could result in the steering wheel falling off on certain models. In a letter to the National Highway Traffic Safety Administration, GM says that 144 Encores equipped with heated steering wheels could have been incorrectly retrofitted due to a parts shortage.
Needless to say, a loose or separated steering wheel would likely cause an accident if it happened while the vehicle was in motion. The recall doesn't go into effect until April 12, but concerned Encore owners can use the official recall notice (attached below) to contact GM.