2011 - Buick Enclave on 2040-cars

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Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video:

Buick reveals production GL8 Century minivan, and you can't have one

The futuristic GL8 MPV concept Buick showed late last year in China is headed to production. This jazzed-up people-mover appears to have held true to its concept design, with only a few elements of the exterior getting attention before heading to the assembly line.  At first blush, the most significant change from the concept is the exterior paint scheme, which was essentially inverted over several of its surfaces. The glossy silver grille of the concept gave way to a more conventional honeycomb pattern for the production version, but accents in a similar silver finish are now visible along the hood and roofline and the rising wave that peaks just in front of the GL8 Century's C-pillar.  Admittedly, the production car loses some of the wilder elements of the concept's cabin, but perhaps not as much as you might expect based on the interior photo included here. We can only see the rear seats, which give off sort of a baby private jet vibe that is vastly more impressive than what Buick offers in its American SUVs.  The Century will sit atop Buick's GL8 lineup of MPVs (which includes the more-pedestrian GL8 ES and GL8 Legacy) in China when it goes on sale later this year. Related video: 2022 Kia Carnival EX Sliding Minivan Doors | Autoblog Short Cuts

GM to make most cars LTE hotspots for 2015

General Motors isn't the first automaker to deliver in-car Internet access, but a proposed plan announced today could make the technology more widespread than any of its competitors have offered. By the 2015 model year, most Chevrolet, Buick, Cadillac and GMC products in the US and Canada will offer 4G LTE mobile broadband access. Initially, GM will just be pairing with AT&T to deliver this service, but additional carriers will be revealed in the future.
Current in-car Wi-Fi hot spots are limited to 3G, but GM says that 4G LTE is 10 times faster than 3G service and will allow for full Internet access, including streaming video for entertainment as well as services like real-time traffic updates and navigation driving directions. There is also no need for a paired smartphone with this new system, which should make it easier to use, and GM and AT&T will also be working together to develop new apps for customers.
Buyers can expect to start seeing 4G LTE in their cars starting next year, and GM is already planning to expand the service to other global markets as well. All of the information from GM's announcement is posted in a press release below.